Evalyne Muthoni
Nairobi
Summary
Personable and analytical, bringing solid understanding of chemical principles and laboratory techniques. Proficient in conducting experiments and analyzing data with meticulous attention to detail. Capable of delivering accurate results to drive scientific advancements.
Overview
4
4
years of professional experience
Work History
Data Analyst
Optiven Limited
12.2024 - Current
- Facilitated knowledge sharing by creating centralized data repository accessible to all relevant parties.
- Facilitated cross-departmental data integration, enhancing overall data coherence and utility.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
- Developed and maintained data pipelines for seamless flow of information, ensuring timely availability for decision-making.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Customer service/Telemarketing executive
Optiven limited
01.2023 - 11.2024
- Troubleshot problems for callers and helped independently resolve common issues.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Improved customer retention rates by offering personalized solutions based on their unique needs.
- Provided ongoing training to telemarketing staff, ensuring consistent adherence to company policies and procedures.
- Efficiently tracked leads using the company''s CRM system, ensuring accurate and up-to-date information for effective followups.
- Increased customer satisfaction by promptly addressing and resolving customer inquiries and concerns.
- Developed innovative scripts that effectively communicated product benefits and features, resulting in higher conversion rates.
- Collaborated with the marketing team to develop tailored strategies for specific target markets.
- Gathered valuable feedback from customers during calls which helped shape future marketing campaigns.
- Assisted with training and orientation of new employees.
- Enhanced lead generation through effective cold calling and persuasive sales pitches.
- Maintained up-to-date knowledge of industry trends and competitor strategies, enabling proactive responses to shifting market dynamics.
Chemist -Lab department
East Africa Portland Cement Athi- River
05.2022 - 07.2022
- Carried out specific surface area of cement samples
- Determined free lime in clinker
- Determined total carbonates in kiln feed and raw materials
- Total carbonate test on clinker and raw materials
- Recorded results of cement samples analyzed
- Prepared cement samples for analysis
- Carried out both chemical and physical analytical cement tests
- Prepared solutions needed for the chemical tests for the cement samples.
- Repaired, calibrated and safely operated laboratory equipment to reduce costly instrument downtime.
- Maintained organized, safe and efficient laboratory environment to minimize accidents and prevent cross contamination.
Cashier
GMC fun place Optiven Limited
07.2021 - 11.2021
- Receiving payments and present change to customers
- Making reservations for customer
- Receiving food checks from waiters
- Managing the register, including cash and credit card operations
- Ensuring a balance of the register at the end of the shift or working period
Education
Master of Science - Analytical Chemistry
University of Nairobi
Nairobi, Kenya09-2026
International computer Driving License - undefined
KCA University
05.2019
High school - undefined
Mutira Girls High school
01.2018
No Degree - Project Management
Kenya Institute of Management Studies
Nairobi, Kenya12-2025
Skills
- Chemical handling
- Lab operations
- Microsoft Excel
- Laboratory techniques
- Report writing
- Data cleaning
- Data validation
- Database management
- Data analysis
- Product knowledge
- Results-driven
- Professional communication
References
George, Wachiuri,
Chief Executive Officer,
george@optiven.co.ke,
0716605410,
Optiven Limited
Lucy Kangai,
Laboratory Supervisor,
East Africa Portland Cement,
Email: lucykangailk@gmail.com ,
Tel:0729722391
Timeline
Data Analyst
Optiven Limited
12.2024 - Current
Customer service/Telemarketing executive
Optiven limited
01.2023 - 11.2024
Chemist -Lab department
East Africa Portland Cement Athi- River
05.2022 - 07.2022
Cashier
GMC fun place Optiven Limited
07.2021 - 11.2021
International computer Driving License - undefined
KCA University
High school - undefined
Mutira Girls High school
Master of Science - Analytical Chemistry
University of Nairobi
No Degree - Project Management
Kenya Institute of Management Studies
Similar Profiles
OLIVIA MUTONGOIOLIVIA MUTONGOI
FINANCE & ACCOUNTS INTERN at OPTIVEN LIMITEDFINANCE & ACCOUNTS INTERN at OPTIVEN LIMITED
Richard KonzaRichard Konza
Data Analyst & Statistician at Optiven LimitedData Analyst & Statistician at Optiven Limited
Duncan MwangiDuncan Mwangi
Junior ICT Officer at optiven tldJunior ICT Officer at optiven tld