Evalyne David
Nakuru
Summary
Dynamic Virtual Customer Service Representative with a proven track record at Dial Africa, excelling in complaint resolution and CRM software utilization. Streamlined training methods, enhancing service efficiency. Skilled in file maintenance and adept at managing customer inquiries, ensuring high satisfaction and accuracy in data handling.
Overview
8
8
years of professional experience
Work History
Virtual Customer Service Representative
Dial Africa
09.2023 - 01.2025
- Addressed customer inquiries regarding products, services, and company details.
- Maintained up-to-date knowledge of product and service changes.
- Streamlined methods to improve efficiency in delivering customer service training.
- Detected and corrected inconsistencies in customer accounts.
Virtual Assistant
Delta Consulting Group
03.2021 - 01.2023
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Researched topics and events to support supervisor's work agenda and projects.
- Completed business correspondence, transcription, and data entry.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
Online Data Entry Clerk
Rescue.co,
01.2017 - 09.2020
- Verified data files prior to entry to maintain high data accuracy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Created spreadsheets for more efficient recordkeeping.
- Compared transcribed data with source document to detect and correct errors.
- Checked for accuracy by verifying data and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
Information And Communication Technology
Technical University of Mombasa
Mombasa11.2017
Secretarial
Mount Kenya University
Nairobi,Kenya12.2016
Skills
- File maintenance
- Call handling
- Parts ordering
- CRM software
- Billing management
- Appointment scheduling
- Record preparation
- Refunds processing
- Team building
- Professional phone voice
- Complaint resolution
Accomplishments
- Customer follow up -Ensured that customers were satisfied with company products and services by doing purchase follow - up calls.
- Resolved product issue through consumer testing.
- Telephone service - professionally processes 80+ calls per day,providing information to ensure customer satisfaction.
- Supervised team of 30 staff members.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash,credit and gift card transactions,balancing cash draw at end of shift with 100% accuracy rate.
Languages
English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
Timeline
Virtual Customer Service Representative
Dial Africa
09.2023 - 01.2025
Virtual Assistant
Delta Consulting Group
03.2021 - 01.2023
Online Data Entry Clerk
Rescue.co,
01.2017 - 09.2020
Information And Communication Technology
Technical University of Mombasa
Secretarial
Mount Kenya University
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