Instrumental ICT support and project assistant bringing one year of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
EVALYN NJAGI
PROJECT ASSITANCE IT
NAIROBI,Kiambu
Summary
Overview
4
years of professional experience
10
years of post-secondary education
2
Languages
Work History
XTRANET COMMUNICATION LTDNairobi
ICT SUPPORT AND PROJECT ASSISTANCE
11.2021 - Current
Job overview
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
- Developed and implemented training initiatives for new hires.
- Increased customer satisfaction ratings to 80%.
- Established and enforced project timelines and deadlines.
- Managed various IT projects to meet deadlines and customer requirements.
- Monitored and tracked project progress to support timely completion.
- Created and implemented contingency plans to address potential risks.
- Generated reports for IT project progress and performance.
- Managed customer contact center with 2 support representatives.
MARAMBA TEA FACTORYKIAMBU, KIAMBU
ATTACHEE
06.2019 - 08.2019
Job overview
- Troubleshooting of network equipment with ISP upon company downtime
- Analysis of variances, excess usage of Stores and Stores items
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
JOMO KENYATTA UNIVERSITY
Cisco Certified Network Associate
03.2023 - 05.2023
University Overview
- Elected Captain of [Team]
Jomo Kenyatta University of Agriculture & Technology
Bachelor of Science from Industrial Mathematics
08.2016 - 04.2021
University Overview
St Francis Girls High School
Kenya Certificate of Secondary Education
01.2011 - 12.2015
University Overview
Skills
Team Building
undefinedAccomplishments
Accomplishments
- Developed efficient inventory tracking spreadsheets in Microsoft Excel, streamlining inventory management and ensuring accurate stock levels at all times.
- Led and coordinated a diverse team of 10 members to successful completion of the high-profile Kenha and Kerra WAN Projects, enhancing the organization's network infrastructure and increasing operational efficiency.
- Provided effective leadership and support to the helpdesk team, ensuring timely resolution of customer issues and contributing to improved customer retention rates.
- Proactively addressed internet downtime issues through thorough documentation and troubleshooting, resulting in enhanced client satisfaction and improved overall service quality.
- Employed consumer testing to identify and resolve a critical product issue, leading to a more reliable and consumer-friendly product, positively impacting the company's reputation and sales.
Timeline
JOMO KENYATTA UNIVERSITY
Cisco Certified Network Associate
03.2023 - 05.2023
ICT SUPPORT AND PROJECT ASSISTANCE
XTRANET COMMUNICATION LTD
11.2021 - Current
ATTACHEE
MARAMBA TEA FACTORY
06.2019 - 08.2019
Jomo Kenyatta University of Agriculture & Technology
Bachelor of Science from Industrial Mathematics
08.2016 - 04.2021
St Francis Girls High School
Kenya Certificate of Secondary Education
01.2011 - 12.2015
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