Evalyn Mwikali Ndambuki
Nairobi,Kenya
Summary
Detail-oriented Office Professional experienced in high-volume environments, delivering exceptional clerical and operational support. Achieved client satisfaction through organized service delivery and effective communication. Committed to leveraging skills for career advancement while fostering growth for both the organization and personal development.
Overview
15
15
years of post-secondary education
8
8
years of professional experience
Work History
Office Administrative Assistant
Kihuga & Co. Advocates
08.2016 - 12.2017
- Managed office communications and coordinated schedules for legal staff.
- Organized and maintained legal documents and client files systematically.
- Assisted in preparing legal correspondence and documentation for court filings.
- Supported client intake processes by gathering necessary information and documentation.
- Coordinated meetings, including booking conference rooms and preparing agendas.
- Handled incoming calls and directed inquiries to appropriate personnel promptly.
- Organized and maintained filing systems, both paper and electronic.
- Responded promptly to customer inquiries via email or phone.
- Proofread content for typo-free emails and documentation.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Front Desk Receptionist
Nellyvn Computer Services
11.2011 - 07.2016
- Oversaw front office operations to ensure a welcoming environment for clients.
- Oversaw daily front office operations, including photocopying, typing, scanning, binding, and other computer-related tasks to ensure smooth workflow.
- Performed inventory checks to ensure proper stock levels were maintained.
- Performed office errands efficiently.
- Handled billing inquiries and coordinated payment processing, ensuring accurate and timely transactions for services rendered.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Completed basic bookkeeping and document filing.
- Resolved customer complaints and issues promptly, adhering to established protocols to maintain high customer satisfaction.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Drafted professional business documents, spreadsheets, and correspondence.
- Front office operations.
Salesperson
Wangui’s Boutique
07.2010 - 08.2011
- Engaged customers to understand their needs and provide product recommendations.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Advised customers on the latest product features and benefits.
- Processed sales transactions accurately using point-of-sale systems.
- Developed strong relationships with repeat customers to foster loyalty and trust.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Overseeing the general operations of the boutique which included attending to customers, stock taking.
- Counted cash to ensure register balance and accuracy, made change, and stored coupons to keep organized and balanced cash register drawer.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Class Teacher
St. Patrick Junior Academy
Kiambu
01.2010 - 06.2010
- Developed engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment promoting student participation.
- Implemented assessment tools to evaluate student progress and understanding.
- Organized classroom activities that supported social and emotional learning.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Participated in faculty meetings, staff trainings, and special events coordinated by school administration.
- Facilitated group discussions among students to promote active learning experiences.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Education
Diploma - Information Technology
Regional Center for Tourism and Foreign Languages
10.2012 - 12.2015
Certificate - Computer Application Packages
Inforidge College
05.2010 - 09.2010
Kenya Certificate of Secondary Education -
St. Mary's Girls Secondary School
02.2006 - 12.2009
Kenya Certificate of Primary Education -
Ngegu Primary School
01.1998 - 12.2005
Skills
- Office management
- Schedule coordination
- Records management
- Document management
- Data entry management
- Front desk management
- Administrative documentation
- Customer support
- Client management
- Business correspondence
- Corporate communication
- Effective communication
- Time organization
- Problem solving
- Conflict resolution
- Self-directed work
- Works under pressure
- Customer relations
- Office operations
- Business correspondence
Timeline
Office Administrative Assistant
Kihuga & Co. Advocates
08.2016 - 12.2017
Diploma - Information Technology
Regional Center for Tourism and Foreign Languages
10.2012 - 12.2015
Front Desk Receptionist
Nellyvn Computer Services
11.2011 - 07.2016
Salesperson
Wangui’s Boutique
07.2010 - 08.2011
Certificate - Computer Application Packages
Inforidge College
05.2010 - 09.2010
Class Teacher
St. Patrick Junior Academy
01.2010 - 06.2010
Kenya Certificate of Secondary Education -
St. Mary's Girls Secondary School
02.2006 - 12.2009
Kenya Certificate of Primary Education -
Ngegu Primary School
01.1998 - 12.2005