EVALINE KINYANJUI
HUMAN RESOURCE MANAGER
Summary
Dynamic leader at Hope For Young and Elderly Women Foundation, excelling in management, ethical leadership and community engagement. Skilled in decision-making and records maintenance, fostering positive relationships and improving service quality. Provided exceptional customer services at Affecto foundation, demonstrating strong communication and conflict resolution abilities. Committed to take added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Chief Executive Officer
Hope For Young and Elderly Women Foundation
03.2020 - Current
- Organize special Initiatives and programs.
- Aid elderly residents with daily tasks, enhancing their quality of life and independence.
- Use strong interpersonal communication skills to convey information to partners and to potential sponsors .
- Support underprivileged families with the distribution of essential supplies like food, improving their living conditions.
Customer Service Officer
Affecto Foundation
04.2021 - 12.2023
- Followed instructions and procedures to complete assigned tasks..
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Exceeded clients expectations by going the extra mile, ensuring a memorable experience that fostered organization loyalty and advocacy.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Participated in regular meetings with the team leaders and management to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Completed data entry to record call notes, suggestions and questions.
Education
JKUAT Tvet Institute - Karen Campus
High School Diploma -
The Great Hope Secondary
04.2001 -
Mutonyora Primary School
Skills
Organizational management
Ethical leadership
Records maintenance
Information protection
Customer service
Decision-making
Computer proficiency
File management
referee
Ndungu Nyoro HSC,
Chief Executive Officer,
Affecto foundation.
Tel: +254799224488
Mary Jacob,
Human Resource Lecturer,
JKUAT tvet institute.
Tel: 0724565082
Timeline
Customer Service Officer
Affecto Foundation
04.2021 - 12.2023
Chief Executive Officer
Hope For Young and Elderly Women Foundation
03.2020 - Current
High School Diploma -
The Great Hope Secondary
04.2001 -
JKUAT Tvet Institute - Karen Campus
Mutonyora Primary School