Eva Nyaga
Berlin
Summary
Dedicated product leader with over 10 years of experience in software and product management. Expert in defining product strategies, leading cross-functional teams, and managing complex data, and compliance challenges. Proven ability to deliver innovative solutions, and drive product success in competitive markets. Proficient in stakeholder engagement and team leadership, ensuring timely and within-scope project delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Delivery Hero SE
Berlin
2023.12 - Current
- Led authentication and authorization initiatives.
- Led cross-functional teams to develop innovative product strategies, enhancing security and user experience.
- Collaborated with executives to align the team's deliverables with overall business goals.
- Monitored performance metrics such as usage rates, conversion rates, and revenue generated from each product, and proposed changes and improvements whenever necessary.
- Provided guidance on best practices related to security, usability testing, and analytics tracking.
- Developed comprehensive short- and long-term roadmaps and visions to maintain business relevance.
- Facilitated stakeholder engagement to align project goals and deliverables, leading to a quarterly completion rate of over 70%.
- Collected and analyzed user feedback to ensure continuous product development, maintaining a biannual user satisfaction score of greater than 4.5 out of 5.
- Developed secure storage solutions, saving over $300 million in potential fines, and ensuring GDPR compliance.
Senior Product Manager
Microsoft
Nairobi
2020.11 - 2023.09
- Led the Microsoft Authenticator initiatives.
- Developed, designed, and executed product strategy for key Microsoft Authenticator features.
- Conducted market research to identify trends and inform product enhancements.
- Collaborated with cross-functional teams to define feature requirements, and ensure timely, high-quality delivery.
- Monitored product performance and used KPI metrics to guide product improvements.
- Led the WCAG compliance by incorporating accessibility efforts targeting over 2.5 million active users with visual disabilities.
- Led product strategy and roadmap development for innovative solution delivery.
- Communicated product strategy and progress to stakeholders across the organization, including executives and customers.
- Collaborated with customer experience teams to develop go-to-market strategies, and drive product adoption.
- Mentored junior product managers, fostering an inclusive, high-performing team environment.
- Strongly engaged in diversity and inclusion initiatives to help foster an inclusive work culture and environment.
Technology Solutions Manager
BSK Global Technologies
Nairobi
2020.05 - 2020.11
- Led large fintech initiatives, including money transfer and credit scoring solutions.
- Led a team of developers in project delivery.
- Scrum Master.
- I took part in the initial project stages to capture requirements and develop a project scope.
- Implemented project concepts, i.e., user-facing applications, back-end enterprise service buses (ESBs), and database engines maintain optimal workflow.
- Managed large, complex design projects for corporate clients.
- Managed client relationships to ensure project alignment and satisfaction.
- Key participant in code review sessions.
- Managed solutions version control.
- Participated in revenue assurance and management.
- Actively tackled technical product management.
Senior Solutions Developer
BSK Global Technologies
Nairobi
2017.11 - 2020.05
- Led a team of developers in project delivery.
- I took part in the initial project stages to capture requirements and develop a project scope.
- Implemented project concepts, i.e., user-facing applications, back-end Enterprise Service Bus (ESBs), and database engines to maintain optimal workflow.
- Managed large, complex designs for corporate, government, and banking projects.
- Completed detailed programming and development tasks for front-end public and internal websites, as well as challenging back-end server code.
- Managed end users and clients to ensure a seamless product uptake and usage experience.
- Performed complex data ETL to assist in the making and formulation of data-driven decisions.
- Key participant in code review sessions.
- Managed solutions version control.
- Mentored a team of developers and interns.
Systems Developer
CoreTec Systems and Solutions
Nairobi
2016.07 - 2017.10
- I took part in project concept formulations for Fintech solutions.
- Designed and presented key organization Proof of Concepts (PoCs).
- Worked with the senior developers to manage large, complex design projects for corporate clients.
- Carried out quality assurance tests to discover errors and optimize usability.
Systems Developer
Smart Applications International
Nairobi
2015.05 - 2016.06
- Designed, developed, and maintained insurance medical management systems.
- I mentored junior developers.
- Developed APIs used for cross-system communication.
- Developed internal office automation systems to allow seamless daily office activities.
Education
Data Privacy, Security, Governance, Risk And Comp.
Coursera
Online2026-01
Bachelors - Business and Information Technology
Strathmore University
Nairobi12.2020
Diploma - Software engineering
Digital Age Institute
Nairobi12.2013
Skills
- Product management
- Leadership
- Data analysis
- Internal and external stakeholder management
- Data governance
- Risk management
- Product strategy
- Product road mapping
- Cross-functional collaboration
- Market research
- GDPR compliance
- WCAG compliance
References
References available upon request
Extracurricular Activities
Mental Health Champion, Microsoft, I organize initiatives to increase the team's mental health awareness.
Languages
English, Swahili
Personal Information
Title: Senior Product Manager
Certification
Data Privacy, Security, Governance, Risk and Compliance - SkillUp
Timeline
Senior Product Manager
Delivery Hero SE
2023.12 - Current
Senior Product Manager
Microsoft
2020.11 - 2023.09
Technology Solutions Manager
BSK Global Technologies
2020.05 - 2020.11
Senior Solutions Developer
BSK Global Technologies
2017.11 - 2020.05
Systems Developer
CoreTec Systems and Solutions
2016.07 - 2017.10
Systems Developer
Smart Applications International
2015.05 - 2016.06
Data Privacy, Security, Governance, Risk And Comp.
Coursera
Bachelors - Business and Information Technology
Strathmore University
Diploma - Software engineering
Digital Age Institute