Euticus Paul Njugi
Technical Support Specialist
Thika, Nairobi Province
Summary
Dedicated professional experienced in community management and customer service. Recognized for analytical thinking and effective resolution of tenant and customer issues, ready to leverage these skills to enhance community dynamics and operational efficiency.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Community Manager
The Core Africa
11.2025 - Current
- Managed social media channels to enhance brand visibility and boost audience interaction.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Produced community activity reports to inform owners, directors, and property managers of key developments.
- Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Evaluated community feedback, making data-driven decisions to continuously improve community management strategy.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Enhanced member satisfaction, responding promptly to inquiries and resolving issues in a timely manner.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Created monthly newsletters to update community members on upcoming events, initiatives, and achievements.
Customer Service Representative
Premier Credit Kenya
03.2024 - 09.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer requests for products, services, and company information, facilitating informed decision-making.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions to ensure timely follow-up and resolution of issues.
Education
Bachelor of Arts - Public Relations
Mount Kenya University
Thika 04.2001 -
Skills
Community engagement
Social media management
Customer support
Multilingual communication
Analytical thinking
Problem-solving
Active listening
Timeline
Community Manager
The Core Africa
11.2025 - Current
Customer Service Representative
Premier Credit Kenya
03.2024 - 09.2025
Bachelor of Arts - Public Relations
Mount Kenya University
04.2001 -
Programming
Programming is one of my hobbies because I enjoy solving problems, learning new technologies and creating practical digital solutions. In my free time, I explore different programming concepts, software tools and basic application development to improve my technical and analytical skills.