Summary
Overview
Work History
Education
Skills
Timeline
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Euphrasia Alusiola

Trade Development Representative
Kisumu,Kisumu

Summary

Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work History

Trade Development Representative

Sheerlogic - Eabl
Mombasa, Mombasa
11.2018 - Current
  • Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Achieved and exceeded monthly and annual sales targets.
  • Reviewed customer feedback to identify areas for product improvement and to create better customer experiences.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Conducted market research to identify potential opportunities and understand customer needs.
  • Developed and maintained positive relationships with key decision-makers and influencers.
  • Developed successful strategies for identifying and converting prospective clients to long-term customers.
  • Negotiated prices, terms of sales and service agreements.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Supervisor Retail Department

Milbabrands Advertising Limited
Nairobi , Nairobi
08.2013 - 03.2015
  • Monitored workflow to improve employee time management and increase productivity.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Sales and Marketing Representative

Philcos Agencies Limited
Mombasa, Mombasa
02.2011 - 06.2013
  • Communicated relevant information to internal and external stakeholders.
  • Built local sales and marketing plan for each targeted district within defined territory.
  • Monitored personal sales activities to maintain compliance with company.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Implemented advertising campaigns and prepared promotional materials.
  • Monitored and reported on sales performance metrics to inform decision making.
  • Researched competitor marketing trends and prices using data analysis.
  • Implemented marketing strategies to generate leads and increase sales revenue.
  • Examined needs, wants and spending patterns of target audience.

Education

Bachelor Of Administrative Studies - Marketing

Kenya Methodist University
Mombasa Campus
09.2019 - 04.2022

Diploma - Sales And Marketing Education

Paragon College.
Mombasa.
02.2005 - 04.2007

Skills

Decision-Making

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Timeline

Bachelor Of Administrative Studies - Marketing

Kenya Methodist University
09.2019 - 04.2022

Trade Development Representative

Sheerlogic - Eabl
11.2018 - Current

Supervisor Retail Department

Milbabrands Advertising Limited
08.2013 - 03.2015

Sales and Marketing Representative

Philcos Agencies Limited
02.2011 - 06.2013

Diploma - Sales And Marketing Education

Paragon College.
02.2005 - 04.2007

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Euphrasia AlusiolaTrade Development Representative