EUPHRAITH ATIENO
Customer Service Representative
Nairobi,30
Summary
Recent University graduate with Bachelors of Tourism Management and Customer Service representative at Kenya Airport Authority-Eldoret, with experience of general front office operations, telephone conversation and face to face customer inquiries, complaints and reference. Aiming to use gained skills to effectively help achieve company's goals and take on more responsibilities as quickly as possible.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service
Eldoret International Airport
05.2022 - 07.2022
- General front office operations
- Uploading of flights information for clients
- Receiving customer's enquiries, complaints and references
- Attending to VIP guest's
- Providing flight schedule information to customers
- Maintenance of office filling system
Customer Care Department
Kenya Airport Authority
06.2015 - 09.2015
- Facilitating educational tours
- Operating flight information system
- Terminal round check
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed approximately 30 incoming calls with exceptional time management and multitasking skills.
- Streamlined communication between departments for efficient problem resolution.
Education
Bachelor of Tourism Management - Tourism And Hospitality
University of Eldoret
Kenya 01.2018 - 01.2022
Diploma in Tourism Management -
University Of Eldoret
Kenya 01.2014 - 01.2016
Skills
Customer service mindset
Product knowledge
Call management
Adaptability and flexibility
Time management
Data entry
Call center experience
Problem resolution
Team collaboration
Building rapport
Customer satisfaction measurement
Customer relations
Awards
- Certificate of participation for Environmental Awareness, Camping and cleanup at Kapsabet Town.
- Certificate of Merit for serving as an Editor for Tourism University of Eldoret Student Association., 2020/2021
- Certificate of participation for attending Amboseli Gate Away Trip., 10/01/21 - 10/04/21
Timeline
Customer Service
Eldoret International Airport
05.2022 - 07.2022
Bachelor of Tourism Management - Tourism And Hospitality
University of Eldoret
01.2018 - 01.2022
Customer Care Department
Kenya Airport Authority
06.2015 - 09.2015
Diploma in Tourism Management -
University Of Eldoret
01.2014 - 01.2016