Eunice Wanjiru Mwihaki
Team Leader
Nairobi,30
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
Razzmatazz Hospitality
06.2024 - 10.2025
- Delegated tasks
- Motivated team and monitored performance
- Ensured the SOPs were followed
- Communicated regularly with kitchen and bar staff to maintain smooth operations minimizing delays
- Handled cash and credit card transactions and balanced cash drawer at the end of each shift
- Maintained HACCP
- Scheduled cleaning assignments and managed team workflow to meet deadlines.
- Conducted inspections to maintain high cleanliness standards across all areas.
Waitress
Razzmatazz
04.2023 - 06.2024
- Delivered exceptional service to the guests to ensure satisfaction
- Applied cross-selling,upselling and suggestive selling methods to increase sales
- Prepared checks and took the payment
Waitress
Serena Hotel
08.2020 - 01.2022
- Prepared and set up the tables depending on the function’s style.
- Provided premium service for high-end clientele, delivering stellar service and hospitality to elevate the hotel’s reputation.
- Quickly responded to guests' complaints to maintain positive experience.
Waitress
Safari Park Hotel and Casino
04.2018 - 01.2020
- Managed up to 7 tables during peak hours, ensuring timely service and accurate order delivery
- Prepared the set-up for food and drinks cleaned up after
- Served meals and drinks with professionalism
Trainee
Best Western Plus Meridian Hotel
06.2016 - 09.2016
- Participated in on-the-job training, working closely with supervisors and coworkers
- Supported organizational objectives with help from existing employees.
Education
Bachelor Of Hospitality And Tourism Management - Hospitality Management
Kenyatta University
Certificate - Pastry And Baking
Terrians Pastry And Baking School
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- HACCP and SOP adherence
- Employee training
- Time management
- Multitasking
- Organizational skills
- Communication
- Decision-making
Languages
English
References
- Lucy Kariuki, Human Resource Manager, Best Western Plus Meridia Hotel, +254 768904535
- Joyce Wangui, Human Resource Manager, Safari Park Hotel & Casino,+254 745229929
Certification
Employee of the month,Razzmatazz Hospitality,February 2025
Timeline
Team Leader
Razzmatazz Hospitality
06.2024 - 10.2025
Waitress
Razzmatazz
04.2023 - 06.2024
Waitress
Serena Hotel
08.2020 - 01.2022
Waitress
Safari Park Hotel and Casino
04.2018 - 01.2020
Trainee
Best Western Plus Meridian Hotel
06.2016 - 09.2016
Bachelor Of Hospitality And Tourism Management - Hospitality Management
Kenyatta University
Certificate - Pastry And Baking
Terrians Pastry And Baking School