EUNICE WANJIKU KANJA
Student
Nairobi
Summary
CAREER SUMMARY A passionate and focused project management student with good communication skills. Organized and committed to achieving good results. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
1
1
Certificate
Work History
Customer Service Representative
Imani Feeds
Nairobi, 30
01.2020 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided primary customer support to internal and external customers
- Updated account information to maintain customer records
- Answered constant flow of customer calls with minimal wait times
Assistant
GWK Consultants
nairobi, Kenya
08.2022 - Current
- Increased efficiency by implementing new processes and providing administrative support to management
- Supported business growth by assisting in marketing campaigns and coordinating events
- Organized resources, records and personnel to accomplish aggressive targets
- Developed and implemented strategies to streamline office operations
- Developed and maintained filing systems to facilitate easy access to information
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. E.g Managed over 30 calls in a day
- Performed wide-ranging administrative, financial and service-related functions
- Increased customer service success rates by quickly resolving issues
Education
Diploma - Business Administration And Management
Mount Kenya University
Thika -kiambu 09.2022 - Current
GED -
GOOGLE
Online 01.2023 - 06.2024
Financial Modelling and Valuation Analyst(FMVA - Accounting And Finance
ALX Habelton C
NAIROBI 01.2022 - 08.2022
High School Diploma -
Makuri Girls High School .
Tharaka Nithi 01.2017 - 03.2021
Skills
Excel essential skills
Advanced Excel formulas and functions
Financial analysis and fundamentals
Accounting principles and standards
SKILLSKnowledge on accounting software: QuickBooks, Sage PastelKnowledge on Excel spread sheets and data entry skillsProven critical thinking skills that demonstrate Analysis and sound decision makingExcellent communication skills both written and verbalAbility to multitask, prioritize and manage time effectivelyHigh level of self-motivationAbility to balance multiple tasks while working under tight deadlines with close attention to detailAccuracy and quality of workTimeline
GED -
GOOGLE
01.2023 - 06.2024
Diploma - Business Administration And Management
Mount Kenya University
09.2022 - Current
Assistant
GWK Consultants
08.2022 - Current
Financial Modelling and Valuation Analyst(FMVA - Accounting And Finance
ALX Habelton C
01.2022 - 08.2022
Customer Service Representative
Imani Feeds
01.2020 - 08.2024
High School Diploma -
Makuri Girls High School .
01.2017 - 03.2021
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
CAP - Certified Administrative Professional