Eunice Wanjiru

• Key Tasks: As a Front Desk Associate, I was responsible for performing all Office duties on a professional level and works closely with HR Department in supporting the company and all other departments. This position carries out responsibilities in the following functional areas:
• Provided efficient and professional administrative and clerical service to Managers and MD; provided excellent customer service to Company Customers.
• Company Visitors Management.
• Carry out directives, handle inward and outward communications.
• Coordinated preparation and timely dissemination of company reports and slide presentations for board meetings.
• Screen telephone calls, inquiries, and requests, and handling them when appropriate.
• Maintained accurate client files, company contracts, sales database, and timesheets.
• Manage travel related requirements for all Senior Management, business lunches and coordination of Candidates interviews.
• Working with inter-departments on daily basis assisting with various jobs.
• Orchestrated Company Special events and coordinated Projects for the Senior Management.
• Established business relations with Vendors and Shipping companies.
• Handled all purchasing, inventory, and contract negotiations with Vendors.
• Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
• Arranging, receiving, and distributing of couriers and mails as per designated department.
• Preparing of office Access permit and following up on the approval.
• Organizes community development programs and company events.
• Builds constructive and effective relationships with all Employees and Stakeholders.

Key Tasks: As Front Desk officer, I was assigned to greet Hotel visitors, accept Hotel deliveries, collect relevant payments, managing Admin paperwork, answering any inquiries, and assisting the Hotel executive staff.

· Assists in pre-registration and blocking of rooms for arrivals.

· Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures.

· Understands room status and room status tracking.

· Knowing room locations, types of rooms available and room rates.

· Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

· Coordinates room status, updates with the Housekeeping Department by notifying them of all check outs, early check in, special requests and day use rooms.

· Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.

· Follows procedure of issuing and closing safety deposit boxes by guests. ∙ Uses proper telephone etiquette

· Uses proper mail, package, and message handling procedures

· Reads and initials the logbook on a daily basis. Be aware of daily activities taking place in the Hotel.

· Reports any unusual occurrences or requests to Supervisor or designated Manager.

· Maintains the cleanliness and neatness of the front desk area.

• Key Tasks: As Customer Service Executive, I was responsible for increasing
  customer satisfaction levels and business performance by handling and
  analyzing complaints and designing Customer Service strategies. Besides
  serving as intermediates between a company and its customers, I also trained
  and motivated staff. My primary skills would include leadership, excellent
  interpersonal and communication abilities, the capacity to solve problems,
  organizational skills, and IT competencies.
  · Greet and address customers in a friendly and respectful way.
  · Answer a high volume of incoming calls and in-person inquiries from clients
  and customers and provide information and referrals.
  · Work with product and sales teams to address and resolve customer issues
  efficiently and in timely manner.
  · Maintain broad knowledge of all company products, services and promotions.
  Track and follow-up all customer requests in a timely manner.
  · Research, prioritize and resolve customer issues in timely and accurate
  manner by adopting the guidelines established by the Sharaf DG to resolve
  the complaints from customers.
  · Verifying the customer information to identify the complaint’s validity and
  offering possible solutions.
  · Maintain documentation of customer inquiries and responses for future
  reference.
  · Providing customers with exchanges, refunds, discounts, coupons, or other
  offers related to our store account activity.
  · Deliver prompt and professional solutions for customer inquiries via phone,
  email, face to face.
  · Attending customer service support departmental meetings regularly and
  assist the Management with all other office administrative duties.