Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. I aims at acquiring extensive exposure and skills to further my knowledge to meet the corporate aim of international standard.
Hi, I’m
Eunice Ngugi
Kiambu
Summary
Overview
1
year of professional experience
1
Certification
Work History
JG Wholesalers LimitiedKiambu
IT Specialist
01.2022 - Current
Job overview
- Managing stock movement using an ERP system and monitoring the company's network.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and quickly troubleshot errors.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
DAYSTAR UNIVERSITYAthi River , Kenya
Bachelor of Science from Applied Computer Science
11.2023
University Overview
- Member of DITA club (Daystar Information Technology Association)
KARIMA GIRLS HIGH SCHOOL
Kenya Certificate of Secondary Education
2018
University Overview
Skills
- MS Office Proficiency
- Support Networks
- Quality Assurance
- Data Analysis
- User Experience
- Service Quality
- Research Abilities
- Technical Sales
Certification
2021 ORACLE ACADEMY Certificate of Database Programming with SQL.
References
References
ZIPPORAH MWOLOLO
Head Of Department,
Cumputer Science Department,
Daystar University.
+254716372466
zmwololo@daystar.ac.ke
GRACE GITAU
Managing Director ,
JG Wholesalers Limited
+254702031500
ggracie373@gmail.com
Timeline
IT Specialist
JG Wholesalers Limitied
01.2022 - Current
DAYSTAR UNIVERSITY
Bachelor of Science from Applied Computer Science
KARIMA GIRLS HIGH SCHOOL
Kenya Certificate of Secondary Education
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