Hi, I’m
Eunice Nduta
Senior ICT Technical Support
Nairobi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
years of professional experience
1
Certification
Work History
Naivas LtdNairobi
ICT Service Delivery
02.2023 - Current
Job overview
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Naivas LtdNairobi
3par Storage Administrator
04.2014 - Current
Job overview
- Monitor performance, availability and usage of 3 Par storage
- Resolve any storage shortages and determine allocation of different storage types.
- Perform ongoing performance tuning and resource optimization on Storage array.
- Ensure that volumes are available on demand.
- Work with HP to determine storage requirements and update storage files.
- Responsible for planning and execution of the storage installation.
- Perform any host-level tasks needed to access storage.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Naivas LtdNairobi
I.T Assistant
01.2012 - Current
Job overview
- Provided regular day-to-day IT support for all employees by providing technical telephone support and onsite support which include analyzing, troubleshooting and debugging customer problems.
- Solved and prevent infrastructure incidents through system configurations/modifications or updates.
- Responsible for effective provisioning, installation, configuration, maintenance and upgrade of hardware, software, and related infrastructure
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Performed daily backup of main servers.
- Provided first level problem determination to find out whether a problem is in hardware or software system, application program, network media, network connection, peripheral device or usage.
- Resolved the problem/request remotely, and by going to the location if there are hardware issues that need to be attended to.
- Identified potential problem areas that need to be improved. Implement preventive actions whenever necessary.
- Offered support to non-technical staff on business information systems (Enterprise resource planning).
- Participated in the implementation of Microsoft Dynamics Ax R2 and R3 through offering support to staff and contracted implementer's.
Naivas LtdNairobi
Loyalty Card Officer
08.2011 - Current
Job overview
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Responsible for all Naivas loyalty cards, issuance, replacements and prompt delivery.
- Assisted in development and design of the new Naivas Loyalty card and application form.
- Ensured customer points were up to date.
- Worked with internal departments (marketing) to ensure the loyalty scheme ran effectively in all sales channels.
- Worked with external agencies to provide adequate surplus of loyalty cards on demand.
Naivas LtdNairobi
Data Entry Clerk
07.2010 - Current
Job overview
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Create TRF and LPOs to ensure completeness of the ordering process
- Update manual attendance register & schedules for payroll accuracy.
- Responsible for timely keying in of orders in the system for timely delivery of products.
- Reconcile daily EOD reports for reconciliation to finance department.
- Any other relevant duties assigned.
Interdynamic SolutionNairobi
I.T Support Officer
01.2009 - 01.2010
Job overview
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Retail software (Retail Management System) implementation and support.
- Accounting software (Microsoft GP) implementation and support.
- Computer hardware repairs and troubleshooting.
- End-user training.
Education
HPENairobi
No Degree from Storage
04.2001
University Overview
- Professional development completed in 3 par Storage
Skills
Service delivery
Customer service and Technical support
Excellent customer service
Service management
Storage management(HPE 3PAR)
Hardware/Software Installation and configuration
Database Management
Active Directory
Server Management and Virtualization(Hyper V)
Certification
3PAR Storage Training - 5 days
Timeline
ICT Service Delivery
Naivas Ltd
02.2023 - Current
3par Storage Administrator
Naivas Ltd
04.2014 - Current
3PAR Storage Training - 5 days
03-2014
I.T Assistant
Naivas Ltd
01.2012 - Current
Loyalty Card Officer
Naivas Ltd
08.2011 - Current
Data Entry Clerk
Naivas Ltd
07.2010 - Current
I.T Support Officer
Interdynamic Solution
01.2009 - 01.2010
HPE
No Degree from Storage
04.2001