Eunice Mwende Mwania
Machakos
Summary
Driven Salesperson well-versed in the intricacies of preparing merchandise for display and sale to maximize exposure and skyrocket sales. Dedicated to utilizing talents to put merchandise on display using visual merchandising techniques.
Dedicated sales professional offering experience recommending, selecting, and assisting with locating merchandise based on the needs of the individual consumer.
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Overview
11
11
years of professional experience
Work History
Salesperson
Composite Insurance Brokers Ltd
01.2023 - 12.2024
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
CLEANER
SOHO HOUSE AND CO. LTD
07.2021 - 06.2022
- Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
- Perform and document routine inspection and maintenance activities
- Carry out heavy cleansing tasks and special projects
- Notify management of occurring deficiencies or needs for repairs
- Make adjustments and minor repairs
- Stock and maintain supply rooms
- Cooperate with the rest of the staff
- Follow all health and safety regulations
HOUSE KEEPER
DROOP COMPANY LIMITED
02.2018 - 05.2021
- Keeping facilities and common areas clean and maintained
- Vacuuming, sweeping, and mopping floors
- Cleaning and stocking restrooms
- Cleaning up spills with appropriate equipment
- Notifying managers of necessary repairs
- Collecting and disposing of trash
- Assisting guests when necessary
- Keeping the linen room stocked
- Properly cleaning upholstered furniture
- Removed rubbish and dirty linens from room attendant trolleys
- Disinfected bathrooms, eliminating mould and soap scum from shower stalls and bathtubs
- Informed supervisor when supplies were low
- Proactively replenished guest supplies and amenities
- Reported maintenance issues to housekeeping status board
- Operated and maintained various types of commercial and residential laundry equipment
OPERATIONS CLERK
KENAFRIC INDUSTRIES LTD
03.2015 - 12.2017
- Answer incoming calls, emails, and other forms of communication from customers and clients
- Provide customer service and answer client inquiries determine requirements and provide excellent service
FRUIT PACKER
HORTICULTURAL EXPORTS LIMITED
04.2014 - 01.2015
- Actively contributed to warehouse team progression by participating in ongoing training
- Repeatedly hit warehouse targets, resulting in achieved financial goals
- Maintained correct stock counts and produced timely, accurate reports for management
- Efficiently picked and packed items within 30-minute deadline
- Assembled and prepared cartons, crates and containers to protect materials during shipment
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays
- Packed customer orders quickly and accurately, consistently achieving against production line KPIs
- Closely monitored picks against order details to ensure correct items and quantities, minimising error
- Oversaw stock replenishment, from counting deliveries to transporting and unloading onto designated warehouse placements
- Promoted workplace safety and production efficiency by keeping work spaces clean, organised and free of hazards
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency
- Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency
- Collaborated effectively with warehouse teams to quickly pick and pack products in line with client requirements
- Proactively assisted teams in heavy lifting and complex problem-solving tasks, improving operational efficiency
- Received incoming goods efficiently, processing and storing safely in correct warehouse locations
- Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment
- Marked and labelled containers with accurate shipping information to prevent delays
- Provided accurate stock reports to warehouse manager to allow for timely reordering
Education
DIPLOMA - SALES AND MARKETING
MACHAKOS TECHNICAL TRAINING INSTITUTE
Machakos10-2015
DIPLOMA - HOUSE KEEPING AND LAUNDRY
MACHAKOS TECHNICAL TRAINING INSTITUTE
01.2013
Certificate of Higher Education - COMPUTER PACKAGES
CHRIST THE KING CATHOLIC INSTITUTE
01.2009
O-LEVELS - KENYA CERTIFICATE OF SECONDARY EDUCATION
IKOMBE HIGH SCHOOL
01.2007
PRIMARY LEVEL - KENYA CERTIFICATE OF PRIMARY EDUCATION
IKOMBE PRIMARY SCHOOL
01.2003
Skills
- Customer engagement
- Active listening
- Networking
- Sales management
- Customer care
Languages
English
Swahili
Keys Of Success
- INTEGRITY & ETHICS
- LEADERSHIP
- TEAMWORK
- TRAINING
- RECOGNITION
- COMMUNICATION
- CONTINUOUS IMPROVEMENT
Additional Information
Nationality: Kenyan
Gender: Female
Date of Birth: 7th May 1988
ID no.: 27657553
Passport no.: AK0385534
Marital Status: Single
Timeline
Salesperson
Composite Insurance Brokers Ltd
01.2023 - 12.2024
CLEANER
SOHO HOUSE AND CO. LTD
07.2021 - 06.2022
HOUSE KEEPER
DROOP COMPANY LIMITED
02.2018 - 05.2021
OPERATIONS CLERK
KENAFRIC INDUSTRIES LTD
03.2015 - 12.2017
FRUIT PACKER
HORTICULTURAL EXPORTS LIMITED
04.2014 - 01.2015
Certificate of Higher Education - COMPUTER PACKAGES
CHRIST THE KING CATHOLIC INSTITUTE
O-LEVELS - KENYA CERTIFICATE OF SECONDARY EDUCATION
IKOMBE HIGH SCHOOL
PRIMARY LEVEL - KENYA CERTIFICATE OF PRIMARY EDUCATION
IKOMBE PRIMARY SCHOOL
DIPLOMA - SALES AND MARKETING
MACHAKOS TECHNICAL TRAINING INSTITUTE
DIPLOMA - HOUSE KEEPING AND LAUNDRY
MACHAKOS TECHNICAL TRAINING INSTITUTE
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