EUNICE MUTURI
Nairobi, Nairobi Province
Summary
I am self-driven, goal oriented and hardworking. I am seeking a job where i can share my experience, challenge my potential, learn new skills and grow exponentially.
I adopt easily to any new environment and task given and i am always willing to learn and deliver my best.
I am always confident in what i do and always give my bet on any area assigned to me.
Overview
7
7
years of professional experience
Work History
Digital Customer Care Agent
SHOP AND DELIVER LTD
08.2019 - 03.2024
- Provided technical troubleshooting assistance to customers experiencing difficulties with online platforms or devices.
- Participated in ongoing professional development opportunities, staying up-to-date on industry best practices for digital customer care.
- Assisted customers in navigating company website and mobile applications, promoting a seamless user experience.
- Created and maintained detailed database to develop promotional sales.
- Contributed to creation of the company's objectives and worked to support them.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized CRM software effectively for tracking customer history, enabling tailored support based on individual needs.
Cleaning Supervisor
Mombasa Car Imports
Mombasa, Mombasa
03.2017 - 07.2019
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Managed work schedule of cleaners and reallocated work to cover absences.
- Supervised cleaners to carry out their work.
- Provided feedback on employee work performance.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
Diploma in Business Administration. - Business Administration And Management
KENYA METHODIST UNIVERSITY
Nairobi, Nairobi Province, Kenya10.2018
No Degree - High School - KCSE
Anestar Precious Girls High School
Nakuru, Nakuru District, Kenya11.2013
Skills
- Customer services
- Ability to delegate
- Problem solving
- Issue and Complaint Resolution
- Strong Verbal and Written communication
- Detailed Instruction
- Customer Relationship Management
- Equipment Cleaning and Maintenance
- Mopping and Buffing Floors
- Routine Inspections
Socializing
I love interacting with people to experience different diversities, cultures and knowledge.
Reading articles and novels
I love reading articles to be updates on current trends and events and also novels for fun.
Timeline
Digital Customer Care Agent
SHOP AND DELIVER LTD
08.2019 - 03.2024
Cleaning Supervisor
Mombasa Car Imports
03.2017 - 07.2019
Diploma in Business Administration. - Business Administration And Management
KENYA METHODIST UNIVERSITY
No Degree - High School - KCSE
Anestar Precious Girls High School
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