Eunice Muigai

• Lead finance operations and strategic financial oversight for a major mixed-use commercial development with annual revenue streams exceeding KSh 600M, supporting operational finance, project finance, budgeting, governance reporting, stakeholder coordination, and ERP transformation initiatives across multiple business functions and revenue streams.

Key Responsibilities & Achievements

• Acted as the primary finance contact supporting client-side financial coordination and operational oversight for a multi-million USD commercial expansion project, including budgeting, expenditure monitoring, procurement coordination, drawdown financing processes, and project financial reporting across the project lifecycle.
• Led financial oversight across multiple high-value revenue streams including rent, service charge, utilities, marketing funds, parking, and project-related expenditures within a complex commercial environment.
• Managed budgeting, financial forecasting, cash flow monitoring, variance analysis, expenditure tracking, and operational financial reporting across multiple operational and project workstreams supporting annual revenue portfolios exceeding KSh 600M.
• Led financial coordination and reporting processes involving leadership teams, consultants, contractors, auditors, operational departments, legal teams, and finance partners across multiple stakeholders and operational functions.
• Prepared and presented monthly management accounts, board reports, KPI dashboards, operational reviews, and executive financial summaries supporting strategic decision-making and financial governance oversight.
• Supported strategic decision-making through financial modelling, operational analysis, project cost monitoring, commercial performance reviews, and financial trend analysis across multiple operational workstreams.
• Coordinated finance transformation initiatives during migration from QuickBooks Online to Odoo
• ERP, including process redesign, controls enhancement, reporting improvements, finance workflow standardization, and chart of accounts harmonization.
• Led operational finance oversight across accounts receivable, accounts payable, procurement controls, expenditure reviews, and multi-revenue stream financial management.
• Provided financial oversight and operational support across procurement reviews, supplier coordination, expenditure approvals, and contract-related financial processes supporting operational accountability and governance.
• Strengthened finance governance frameworks through implementation of enhanced reporting controls, operational reviews, reconciliations, and process improvement initiatives aimed at improving financial visibility, accountability, and reporting integrity.
• Supported audit coordination, compliance reviews, and financial governance assessments while ensuring alignment with internal controls, operational policies, and management expectations.
• Supported leadership teams through preparation of financial analysis, operational insights, cash flow projections, and performance reviews to aid strategic planning and operational decision-making.

• Managed operational finance activities across accounts receivable, accounts payable, operational reporting, revenue assurance, and financial governance while supporting executive reporting, commercial coordination, and operational decision-making.

Key Responsibilities & Achievements

• Spearheaded and maintained over 90% annual revenue collection efficiency through implementation of structured collection procedures and strengthened credit control measures.
• Oversaw accounts receivable and accounts payable operations while improving operational controls, reporting structures, and finance process accountability across multiple operational workstreams.
• Oversaw reconciliation and clean-up of over 100 customer accounts while improving revenue tracking accuracy, reducing operational discrepancies, and strengthening financial record integrity.
• Supported management of commercial revenue streams exceeding KSh 600M annually across rent, service charge, utilities, parking, marketing income, and operational recoveries.
• Partnered with legal, commercial, and leadership teams to review lease financial structures, escalations, recoveries, incentives, and revenue provisions to ensure alignment between negotiated agreements and operational implementation.
• Reviewed and validated financial components of lease agreements and commercial arrangements to ensure consistency with approved commercial terms, revenue expectations, operational budgets, and internal controls.
• Investigated and resolved financial inconsistencies relating to lease billing structures, recoveries, and revenue recognition through coordination with legal, leasing, operations, and finance teams.
• Coordinated with relevant departments to ensure timely billing implementation, operational follow-up, and accurate revenue capture arising from commercial agreements and tenant negotiations.
• Designed, reviewed, and implemented SOPs and internal control frameworks covering procurement, payments, receivables, reporting controls, and governance processes.
• Participated in board meetings and supported implementation of company financial strategies, operational priorities, management reporting, and executive governance requirements.
• Supported operational budgeting, reporting, audit coordination, and stakeholder engagement activities across multiple departments and operational workstreams.
• Collaborated in the establishment and operational structuring of the company’s finance and accounting department supporting finance process standardization and operational efficiency.
• Introduced and strengthened internal control measures that improved operational accountability, reduced process inefficiencies, and enhanced revenue realization and reporting accuracy.
• Supported operational process restructuring and workflow improvements aimed at improving accountability, reporting visibility, and departmental efficiency.
• Managed correspondence and oversight of dispute resolution processes relating to financial operations, customer accounts, lease billing matters, and operational finance concerns.
• Supported recruitment, supervision, and training of finance staff while coordinating finance workflows and operational responsibilities within the department.
• Strengthened financial governance and internal controls through process reviews, operational audits, reconciliation improvements, and implementation of enhanced finance procedures.

• Led accounts receivable operations, revenue realization processes, customer account management, and credit control activities while supporting financial reporting, collections management, and operational finance governance.

Key Responsibilities & Achievements

• Streamlined the accounts receivable function by cleaning up dormant accounts and significantly reducing aged receivables and debt burden across customer portfolios.
• Improved collection efficiency and cash flow performance through implementation of structured credit control procedures and strengthened revenue realization controls.
• Managed customer account reconciliations, investigated account irregularities, and resolved revenue discrepancies while strengthening accuracy, integrity, and transparency of financial records.
• Prepared management reports, cash flow projections, payment flow analysis, collection performance reports, aging analysis reviews, and operational risk assessments to support management decision-making and operational planning.
• Drafted monthly and quarterly collection reports and account status reviews supporting management reporting, financial monitoring, and operational accountability.
• Managed oversight of collection ledger activities, billing approvals, invoice dispatch processes, and receivable account updates to ensure operational accuracy and timely revenue realization.
• Managed dispute resolution processes relating to customer accounts, collections, receivables, operational billing concerns, and account reconciliation matters.
• Supported debt recovery processes and monitored aging analysis reviews to support collection performance, cash flow improvement, and operational risk management.
• Conducted continuous evaluation of receivable processes and recommended operational improvements aimed at strengthening collection efficiency, reporting accuracy, and finance controls.
• Supported internal and external audits through preparation of reconciliations, supporting schedules, and operational finance documentation.
• Monitored integrity and transparency across receivable accounts while ensuring compliance with operational procedures, internal controls, and finance governance requirements.
• Oversaw posting and update of customer payments, statement dispatch processes, and collection deadline tracking in accordance with approved credit terms.
• Supported management through preparation of forecast reports on payment flows, collection trends, and operational risk analysis.

• Supported operational finance processes, supplier coordination, budgeting support, procurement administration, operational reporting, and financial record management across finance and operations functions.

Key Responsibilities & Achievements

• Supported budgeting, financial forecasting, and operational finance reporting processes across multiple operational departments and support functions.
• Coordinated supplier reconciliations, payment follow-ups, expenditure tracking, supplier statement reviews, and operational finance documentation processes.
• Processed supplier invoices for approval and coordinated with accounts payable teams to support timely supplier payments and operational continuity.
• Participated in supplier contract discussions, supplier onboarding coordination, and supplier relationship management processes supporting operational efficiency and procurement coordination.
• Assisted management in operational budgeting, financial forecasting, expenditure monitoring, and operational decision-making support activities.
• Assisted in financial audits and operational reviews aimed at identifying discrepancies, improving accountability, and strengthening operational process efficiency.
• Maintained accurate operational finance records while supporting discrepancy resolution initiatives, finance documentation reviews, and reporting coordination activities.
• Collaborated with operations and maintenance teams to support seamless operational delivery, workflow coordination, and operational reporting activities.
• Improved supplier reconciliation efficiency and strengthened customer service response processes relating to supplier and operational finance queries.
• Assisted in implementation of operational process improvements, supplier coordination frameworks, and inventory management support initiatives aimed at improving workflow efficiency and operational visibility.
• Established foundational operational desk systems and supplier coordination frameworks supporting operational structure and process accountability.

• Supported credit control operations, reconciliations, loan recovery processes, audit activities, and operational finance administration within the Sacco finance function.

Key Responsibilities & Achievements

• Supported reconciliations, journal postings, vendor updates, and operational finance processes within the credit control function.
• Assisted in loan audits, procurement reviews, refund audits, and compliance procedures.
• Prepared CRB notices, default account reports, loan recovery documentation, and operational finance schedules.
• Supported payroll reconciliations, standing order recoveries, and operational finance reporting activities.
• Assisted in review of loan recovery processes, refund procedures, and procurement documentation to support operational accountability and compliance.
• Improved efficiency of defaulter account follow-up processes and supported reduction of CRB backlog cases.
• Supported Navision account updates, monthly remittance postings, and loan recovery documentation processes.