Influencing
Eunice M Gwandaru
Marketing And Sales
Summary
As a result-oriented waitress , I am pleased to submit my job application form to your office for consideration. I am confident I possess the skills required to execute the role of a financial advisor in your company. I also believe that I could become a great addition to your team and company. If given the opportunity at your company I can guarantee to come up with new ideas to guarantee profit and an increased customer data base.
Overview
4
4
years of professional experience
Work History
Waitress
COVO Bar and Restaurant
Kahawa Sukari
08.2024 - 03.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Sales and Marketing Representative
Two-Cousins DISSTILLERS
Muranga
10.2023 - 02.2024
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Built local sales and marketing plan for each targeted district within defined territory.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Identified and developed key operations and influencer relationships within targeted districts.
- Coordinated with department heads in formulating pricing strategies based on market trends and profitability goals; successfully negotiated contracts ensuring mutual benefit for all parties involved.
Waitress
Aquarius
Langata
06.2023 - 08.2023
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Hornbill
Rongai
09.2022 - 04.2023
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Rental Agent/CARETAKER
AYU-WIN INVESTMENTS COMPANY
Karen
12.2020 - 01.2022
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Collected rent and security deposits to provide timely payments to property owners.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Executed sales and marketing initiatives to increase revenue for company.
- Kept updated on property listings to provide prospective tenants with most current information on available properties.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
Education
Ngeru Elite Primary School
MeruPost-Degree Certificate - Sales And Marketing
KISII POLYTECHNIC
KisiiOlkeri Secondary School
KajiadoSkills
Guest relations management
Cover Letter
03/14/22, Dear Madam/Sir,As a goal-oriented waitress, I am pleased to submit my job application form to your office for consideration. I am confident I possess the skills required to execute the role of a waitress in your company. I also believe that I could become a great addition to your team and company. If given the opportunity at your company I can guarantee to come up with new ideas to guarantee profit and an increased customer data base. Thank you for your time and consideration am looking forward to hearing back from you soon. Yours Sincerely, Eunice M. Gwandaru
Interests
Travelling
Buisness partnership
Timeline
Waitress
COVO Bar and Restaurant
08.2024 - 03.2025
Sales and Marketing Representative
Two-Cousins DISSTILLERS
10.2023 - 02.2024
Waitress
Aquarius
06.2023 - 08.2023
Waitress
Hornbill
09.2022 - 04.2023
Rental Agent/CARETAKER
AYU-WIN INVESTMENTS COMPANY
12.2020 - 01.2022
Ngeru Elite Primary School
Post-Degree Certificate - Sales And Marketing
KISII POLYTECHNIC
Olkeri Secondary School
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