Eunice Machuka
Summary
Dynamic Salesperson with proven expertise at Msc Cruises, excelling in customer engagement and booking management. Leveraged in-depth product knowledge to enhance customer satisfaction and drive cruise promotions. Collaborated effectively with marketing teams to elevate service offerings, consistently achieving positive feedback and improved customer experiences.
Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service, and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities.
Overview
3
3
years of professional experience
Work History
Salesperson
Msc cruises
07.2025 - Current
- Engaged customers to provide information about cruise packages and promotions.
- Assisted in processing bookings and managing customer inquiries effectively.
- Coordinated with team members to ensure smooth operations during peak times.
- Demonstrated product knowledge to enhance customer experience and satisfaction.
- Collaborated with marketing to promote upcoming cruise events and specials.
- Attended training sessions to learn about new products and sales techniques.
- Educated customers about products and services offered by the company.
Salesperson
Msc cruise
Miami
09.2023 - 05.2025
- Engaged customers to provide information about cruise packages and promotions.
- Assisted in processing bookings and managing customer inquiries effectively.
- Coordinated with team members to ensure smooth operations during peak times.
- Provided feedback on customer preferences to improve service offerings.
- Collaborated with marketing to promote upcoming cruise events and specials.
Education
Some College (No Degree) - Business Administration And Management
Nairobi Institute of Business Studies
Nairobi , Kenya Skills
- Customer engagement
- Booking management
- Product knowledge
- Cruise promotions
Languages
English,Spanish and Arabic
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Salesperson
Msc cruises
07.2025 - Current
Salesperson
Msc cruise
09.2023 - 05.2025
Some College (No Degree) - Business Administration And Management
Nairobi Institute of Business Studies