Sports, music, climbing,
Eunice KIMANZI
IT (support Assistant)
Nairobi,Nairobi
Summary
Career Summary I am an InformationTechnologyProfessionalwhose main area of experience is in system administration and support, technical supervision, computer installations and maintenance, compliance and management, reporting and an extensive technical experience. I have over 7 years of professional experience which spreads across various fields, in a public business with a proven track record in successful strategy development and implementation, data management, team leadership and supervision, business development and control gained over my professional experience.
Overview
18
18
years of professional experience
25
25
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
SUPPORT SPECIALIST
Postal Corporation of Kenya
07.2016 - Current
- TechnicalSupport:Provision of telephonic and remote support to end users
- ClientService: o Assess and scope customer requirements to develop optimal technical solutions that are aligned to the customer's objectives o Follow up on calls to ensure customer satisfaction
- Maintenance:Performing in house preventive maintenance
- InventoryManagement:Taking of computer inventory
- Installation&Configuration: o Configuration of email systems on MS Express mail and corporation's web mail
- O Installation of various Microsoft Operating systems, restoring operating systems and performing user data backups o Configure and manage user profiles and settings as well as installation of patches and updates as well as product activation and service packs
- Time Management: Completing assigned tasks on time for other departments to be able to access information required easily
- Troubleshooting:Diagnose and solve hardware/software faults, test and evaluate new technology
- InventoryManagement:Updated department inventory and equipment records
- Key Accomplishments
- Successfully performed hardware installations mainly for IBM, Dell, HP Compaq brands and software installations on all Windows PlatformSales and Marketing :postal corporation of kenya.
01.2013 - 01.2016
- Key responsibilities.
DATA ENTRY CLERK
Postal Corporation of Kenya
04.2013 - 06.2015
- Record Keeping: Safeguarding and accounting for postal products and services, preparing and forwarding daily reports
- ClientService: their requirements
- Reporting:Create and distribute daily and weekly reporting metrics to internal and external customers
- Compliance:Following standardized company procedures relating to all aspects of office performance
- DataManagement: o Verification of data in the systems by rectifying, deleting and reviewing data and compiling of data into the computer systems
- O Entering new data and upgrading of the information in the systems to hinder having outdated information in the systems
- Time Management: Completing assigned tasks on time for other departments to be able to access information required easily
- TELLER
- Key Responsibilities
- Assisting customers with enquiries
- Receiving and forwarding payments for agency services
- Customer care services and Postapay EFT System
- Reconciling daily balances
- Addeddutiesfrom
01.2014 - 01.2015
- 1.Customercareservices
- Worked with ROSS System of selling stamps and money order
- Handle customer Complains and compliments
- Engages in superior customer service by making information readily available
- Persists in sales even in the face of failure
- Demonstrates products and services as deemed necessary by clients and management
- Schedules appointments and meetings as necessary
- Answers questions from clients
- Makes product knowledge readily available to self and other sales people through various resources
- Finds ways to sell products in the face of a down market
- Researches client base to find new types of customers and sell to them
- Creates a plan for gaining customers and then retaining them based on warranties or guarantees
- Create a plan for engaging the target market
- Analyzes the competition to create a plan for engagement o Providing information to customers and handling users on call o Send information to client accurately and reply to clients concerns and always pay attention to
- 2.Cashierandpaymentservicesforallgovernmentdocuments.
Technical Support Section
The Copy Cat Ltd
Nairobi , Nairobi
03.2012 - 06.2012
- Answered and directed telephone calls to correct staff member.
- Sorted and routed mail and packages to recipients.
- Troubleshot and diagnosed issues with Type and Type areas.
- Scanned and distributed Type and Type files.
Restaurant Waitress
Zeep Pub And Restaurant
Nairobi, Nairobi
07.2005 - 09.2005
- Bussed and reset tables to keep dining room and work areas clean.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
Restaurant Waitress
Gawa Fish & Chips (k) Ltd
Nairobi, Nairobi
01.2005 - 06.2005
- Bussed and reset tables to keep dining room and work areas clean.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
Education
BACHELOR OF BUSINESS MANAGEMENT - undefined
Mount Kenya University
01.2015 - 05.2023
CERTIFICATE IN INFORMATION TECHNOLOGY - Information Technology
Nairobi Aviation College
Nairobi 02.2010 - 09.2010
KENYA CERTIFICATE OF SECONDARY EDUCATION - undefined
Afraha high school
01.2001 - 04.2004
KENYA CERTIFICATE OF PRIMARY EDUCATION - undefined
St Paul's Primary School
DIPLOMA - INFORMATION COMMUNICATION TECHNOLOGY
Temple College
Nairobi 08.2011 - 12.2013
Certificate Of Completion - Specialized Program On Internetworking Des&LAN WAN
Center For Development of Advanced Computing
Noida India 03.2018 - 05.2018
Certificate Of Completion - CISCO CERTIFIED NETWORK ASSOCIATE ROUTING AND SWIT
Centre For Development of Advanced Computing
Noida India 03.2018 - 05.2018
Certificate Of Completion - National Development And E-commerce & NAS
African Advanced Level Telecommunication Institute
Waiyaki Way Nairobi 03.2021 - 03.2021
Certificate Of Completion - Postal Officer Course IBMI/PONE/101
Inter Skills Business Management Institute
Parklands Nairobi 03.2013 - 10.2013
Customer Care Course No.3/2014 - Customer Care Services
Kenya Institute of Administration
Nairobi Kabete 01.2014 - 01.2023
Certification
[Area of certification] Customer care, [Company Name] Huduma centre- [Timeframe] Jan 2014
Interests
Additional Information
Referees
Milka wamae
Manager support
Postal corporation of Kenya
Gpo. Nairobi Kenya
Tel +254721229370
Mwamae@posta.co.ke
Sammy Gimoi
Postal controller, customer care
Postal corporation of Kenya
Nairobi Kenya
Tel +254722919193
Sgimoi@posta.co.ke
Timeline
Certificate Of Completion - National Development And E-commerce & NAS
African Advanced Level Telecommunication Institute
03.2021 - 03.2021
Certificate Of Completion - Specialized Program On Internetworking Des&LAN WAN
Center For Development of Advanced Computing
03.2018 - 05.2018
Certificate Of Completion - CISCO CERTIFIED NETWORK ASSOCIATE ROUTING AND SWIT
Centre For Development of Advanced Computing
03.2018 - 05.2018
SUPPORT SPECIALIST
Postal Corporation of Kenya
07.2016 - Current
BACHELOR OF BUSINESS MANAGEMENT - undefined
Mount Kenya University
01.2015 - 05.2023
Customer Care Course No.3/2014 - Customer Care Services
Kenya Institute of Administration
01.2014 - 01.2023
[Area of certification] Customer care, [Company Name] Huduma centre- [Timeframe] Jan 2014
01-2014
01.2014 - 01.2015
[Area of certification] Training postal officer- [Timeframe] 3months
10-2013
DATA ENTRY CLERK
Postal Corporation of Kenya
04.2013 - 06.2015
Certificate Of Completion - Postal Officer Course IBMI/PONE/101
Inter Skills Business Management Institute
03.2013 - 10.2013
01.2013 - 01.2016
Technical Support Section
The Copy Cat Ltd
03.2012 - 06.2012
DIPLOMA - INFORMATION COMMUNICATION TECHNOLOGY
Temple College
08.2011 - 12.2013
CERTIFICATE IN INFORMATION TECHNOLOGY - Information Technology
Nairobi Aviation College
02.2010 - 09.2010
Restaurant Waitress
Zeep Pub And Restaurant
07.2005 - 09.2005
Restaurant Waitress
Gawa Fish & Chips (k) Ltd
01.2005 - 06.2005
KENYA CERTIFICATE OF SECONDARY EDUCATION - undefined
Afraha high school
01.2001 - 04.2004
KENYA CERTIFICATE OF PRIMARY EDUCATION - undefined
St Paul's Primary School
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