Sage ERP
Eunice Kerubo
Call Centre Representative
Nairobi,130
Summary
Experienced call centre agent, bringing 3 years of quality performance in customer support roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Call Center Representative
Seweco Paints Limited
Kenya
01.2021 - Current
- Manage inbound and outbound calls in a timely manner.
- Adhere to communication scripts when addressing various topics.
- Identify customers' needs, clarify information, and offer solutions or alternatives.
- Capitalize on opportunities to upsell services.
- Cultivate enduring relationships with customers by going the extra mile.
- Meet personal and team qualitative and quantitative targets
Sales Representative
KEMA
Nairobi Kenya
01.2019 - 11.2020
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Trained and mentored new sales representatives.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Data Entry Intern
Kenya Forestry Research Institute
Nairobi,Kenya
01.2017 - 12.2018
- Secured and protected data from unauthorized access by complying with security protocols.
- Increased efficiency by automating repetitive tasks using Excel macros and formulas.
- Created and maintained data entry logs to track data entry activities.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Bachelor Of Arts - Sociology And Economics
University of Nairobi
Naorobi, Kenya 09.2012 - 12.2016
KCSE - Certificate
Seko Girls High School
Kenya 01.2007 - 12.2010
Skills
Computer Skills
Salesforce CRM
Sales and marketing
Order documentation
Analytical skills
Time management
Brand representation
Decision-Making
Complaint resolution
Data Entry
Software
Timeline
Call Center Representative
Seweco Paints Limited
01.2021 - Current
Sales Representative
KEMA
01.2019 - 11.2020
Data Entry Intern
Kenya Forestry Research Institute
01.2017 - 12.2018
Bachelor Of Arts - Sociology And Economics
University of Nairobi
09.2012 - 12.2016
KCSE - Certificate
Seko Girls High School
01.2007 - 12.2010
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