Eunice Kasura
Narok,Kenya
Summary
Dynamic and versatile professional with extensive experience in housekeeping, service department operations, and sales. Known for a strong work ethic, attention to detail, and exceptional interpersonal skills, consistently delivering top-notch performance across diverse roles. Skilled in maintaining impeccable cleanliness standards, ensuring customer satisfaction, and driving sales to meet and exceed business goals.
In housekeeping, proficient in deep cleaning, inventory management, and maintaining a safe, hygienic environment. In service operations, adept at resolving customer issues, coordinating with teams, and streamlining processes to enhance efficiency. As a sales executive, proven track record of identifying customer needs, building relationships, and achieving revenue targets. Dedicated to excellence, adaptability, and continuous improvement in all aspects of work.
Overview
10
10
years of professional experience
Work History
Sales Executive
Nasila General Shop
Narok, Kenya
12.2023 - Current
- Oversaw the continuous flow and availability of goods and services.
- Regularly reviewed and assessed sales performance metrics to identify trends, strengths, and areas for improvement.
- Strived to meet and exceed monthly and annual sales targets through strategic planning.
- Built and maintained strong relationships with clients, addressing their needs and ensuring high levels of satisfaction.
- Spearheaded a new product launch that resulted in a 30% growth in market share within two months.
- Built and maintained a loyal client base, achieving a 10 %customer retention rate.
Housekeeper/Laundry
Slipways Safari Camp
Narok, Kenya
01.2023 - 11.2023
- Successfully maintained a 6% positive feedback score from clients and guests by consistently exceeding cleanliness expectations.
- Changed bed linens and towels, tidied up rooms.
- Proficient in handling and maintaining specialized cleaning equipment, ensuring optimal functionality and longevity.
- Contributed to reducing operational costs by identifying cost-effective cleaning supplies without compromising quality.
- Recognized for maintaining confidentiality and respecting client privacy in all aspects
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Waitress
Arabian Delight Hotel
Narok, Kenya
07.2018 - 12.2018
- Presented ordered choices in a prompt and efficient manner.
- Managed dining ambiance with an enthusiastic attitude.
- Consistently received 30% positive feedback from customers for outstanding service and professionalism.
- Increased table turnover rate by 10% through efficient time management and proactive service.
- Successfully upsold menu items, contributing to a 5% increase in daily sales revenue.
- Handled high-volume shifts of 7+ tables simultaneously while maintaining accuracy and efficiency.
- Assisted management in resolving customer complaints, ensuring a 5% resolution success rate.
- Maintained a clean and organized dining area, contributing to positive health and safety audits.
Housekeeper
Crayfish Camp
Nakuru, Kenya
06.2015 - 12.2015
- Utilized appropriate cleaning solutions to prevent damage to materials.
- Ensured compliance with safety standards.
- Achieved a 95% on-time completion rate.
- Consistently maintained a 10% satisfaction rate from clients for exceptional cleaning and organizational skills.
- Successfully handled high-pressure situations, including servicing 10+ rooms per shift, without compromising quality.
- Recognized for preserving the confidentiality and privacy of clients, fostering trust and long-term relationships.
Education
Some College (No Degree) - Paramilitary Training
The National Youth Service College
01-2017
Kenya Certificate of Secondary Education -
Enkare Nairowua Girls Secondary School
Narok, Kenya10-2014
Kenya Certificate of Primary Education -
Siyiapei Primary School
11.2010
Skills
- Excellent communication and interpersonal skills
- Negotiation tactics
- Persuasive selling
- Multitasking in fast-paced environment
- Conflict resolution and problem-solving
- Team collaboration
- Deep cleaning
- Guest relations
- Customer service-focused
- Quality assurance
Websites
Education and Training
Narok,Narok,Gilgil,Kiambu
Languages
1,B2,1,A1
Contact
20500 Narok
Timeline
Sales Executive
Nasila General Shop
12.2023 - Current
Housekeeper/Laundry
Slipways Safari Camp
01.2023 - 11.2023
Waitress
Arabian Delight Hotel
07.2018 - 12.2018
Housekeeper
Crayfish Camp
06.2015 - 12.2015
Some College (No Degree) - Paramilitary Training
The National Youth Service College
Kenya Certificate of Secondary Education -
Enkare Nairowua Girls Secondary School
Kenya Certificate of Primary Education -
Siyiapei Primary School
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