Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Eunice Kalewa

Eunice Kalewa

Marine Conservation
Mombasa,30

Summary

Professional Secretary with over 5 years of experience managing daily administrative support tasks and operations in marine conservation industry, tourism industry and service industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Secretary

Brain Youth Group
Mombasa
07.2018 - Current
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Improved document processing times by implementing digital archiving systems and reducing paper waste.
  • Created and updated records and files to maintain document compliance.
  • Performed research to collect and record industry data.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Keep work records and prepare payment for employees
  • Take minutes for all meetings being conducted and represent the chair where applicable
  • Act as community liaison officer during any projects being undertaken
  • Make sure everything is done in order according to clients preferences.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Provided professional services and support in a dynamic work environment.

Server

Temptation Ice Cream And Coffee
Mombasa
10.2017 - 03.2020
  • Processed orders and sent them to the customers
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with fellow staff, earning numerous recommendations from satisfied customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Trainee

Kenyan smiles tours and travel company limited
Mombasa
08.2011 - 12.2011
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Applied effective time management techniques to meet tight deadlines.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Diploma - Tourism And Travel Management

Moi University
Mombasa
12.2012

Skills

Mangrove Restoration

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Certification

Moi University - 2011-2012

Timeline

Secretary

Brain Youth Group
07.2018 - Current

Server

Temptation Ice Cream And Coffee
10.2017 - 03.2020

Moi University - 2011-2012

12-2012

Trainee

Kenyan smiles tours and travel company limited
08.2011 - 12.2011

Diploma - Tourism And Travel Management

Moi University

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Eunice Kalewa Marine Conservation