Eugine Ijaka
Urban Designer
Nairobi
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Representative/ Shoe artist
Mapps Artworks
12.2021 - Current
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Primary School Art Teacher (Part time)
Victory Junior School
01.2023 - 11.2023
- Hired to be a mentor and guide to primary school pupils and equip them with skills in art and craft and team work.
- Provided support for struggling students through targeted interventions, leading to noticeable improvements in their artistic abilities over time.
- Collaborated with other teachers to create interdisciplinary projects, connecting art with other subject areas.
- Developed students'' artistic skills by providing personalized feedback and guidance on their artwork.
Urban Design and Development Intern
Nairobi City County Government
06.2023 - 10.2023
- Hired to innovate and create sustainable and community-focused urban spaces as well as ensuring customer satisfaction through efficient project delivery.
- Conducted research on community needs to inform program development and better serve target populations.
- Developed strong relationships with key stakeholders including donors, volunteers, and partner organizations through regular communication and relationship-building activities.
Education
Kenya Certificate of Secondary Education (KCSE) -
St Peters Mumias Boys High School
Bachelor of Built Environment Urban Design and Development - undefined
Technical University of Kenya
Skills
Customer satisfaction
Customer focus
Team Player
Relationship development
Multi-cultural team leadership
Quality assurance
Verbal and written communication
Design software eg Photoshop, illustrator, GIMP, ArchiCAD
Microsoft Word
Hobbies
Avgeek
Art and culture
Rugby
Body fitness
Timeline
Urban Design and Development Intern
Nairobi City County Government
06.2023 - 10.2023
Primary School Art Teacher (Part time)
Victory Junior School
01.2023 - 11.2023
Customer Service Representative/ Shoe artist
Mapps Artworks
12.2021 - Current
Kenya Certificate of Secondary Education (KCSE) -
St Peters Mumias Boys High School
Bachelor of Built Environment Urban Design and Development - undefined
Technical University of Kenya
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