Eugenia Joy Wanjiku
Nairobi
Summary
Detail-oriented IT and business professional with hands-on experience in quality assurance, IT support, and data analysis. Adept at critical decision-making, managing deadlines, and conducting team reviews. Possesses strong analytical and problem-solving skills with a commitment to driving company growth and continuous improvement. Proficient in programming, data analysis, data entry, and coding, with the ability to manage multiple tasks simultaneously across dynamic environments.
Developed strong analytical skills and meticulous attention to detail in quality-focused environment, with commitment to ensuring product excellence. Demonstrated ability to communicate effectively with cross-functional teams and implement process improvements. Seeking to transition into new field to leverage these skills in dynamic and challenging environment.
Overview
1
1
Certification
3
3
years of professional experience
Work History
QUALITY ANALYST INTERN
DirectLine Assurance Company
08.2024 - Current
- Monitor and evaluate customer service interactions to ensure compliance with company standards and service quality benchmarks.
- Identify process gaps and recommend corrective actions to improve operational efficiency and customer satisfaction.
- Prepare quality assurance reports and dashboards to track performance trends and escalate recurring issues.
- Collaborate with team leads to develop and implement quality improvement initiatives across departments.
- Conduct data entry and maintain accurate records of quality assessments in internal management systems.
IT ATTACHÉ (INTERN)
Nairobi City County – Innovation and Digital Economy Sector
08.2023 - 10.2023
- Handled installation and updating of software including MS Office (2016–2021), Windows 10 & 11, and antivirus solutions.
- Performed repair and maintenance of computers, printers, scanners, and photocopiers to ensure continuous operational uptime.
- Configured, installed, and troubleshot network systems to support seamless connectivity across departments.
- Provided end-user IT support, resolving technical issues and assigning user rights including administrator privileges.
- Maintained IT asset records and supported the digital transformation initiatives of the department.
Education
Bachelor of Science - Business Information Technology
Technical University of Kenya
Nairobi, Kenya01-2026
Diploma - Business Information Technology
Technical University of Kenya
Nairobi, Kenya01-2023
Kenya Certificate of Secondary Education - undefined
South Tetu Girls High School
Mukureweini, KenyaSkills
- Technical Skills
- IT Support & Troubleshooting: Hardware, software, network configuration, and user administration
- Data Analysis & Visualization: Data entry, interpretation, and reporting
- Programming & Web Development: HTML, Front-End Development fundamentals
- Quality Assurance: Process monitoring, evaluation, and reporting
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook (2016–2021)
- Operating Systems: Windows 10 & 11 installation and configuration
- Professional Skills
- Business operations understanding and process improvement
- Proactive problem-solving and critical thinking
- Team collaboration and communication
- Time management and ability to handle multiple priorities
- Attention to detail and accuracy
Certification
- Fundamentals of Digital Marketing - Google Digital Garage
- Front-End Development – HTML - Great Learning
- Data Science Foundations - Great Learning
Timeline
QUALITY ANALYST INTERN
DirectLine Assurance Company
08.2024 - Current
IT ATTACHÉ (INTERN)
Nairobi City County – Innovation and Digital Economy Sector
08.2023 - 10.2023
Kenya Certificate of Secondary Education - undefined
South Tetu Girls High School
Diploma - Business Information Technology
Technical University of Kenya
Bachelor of Science - Business Information Technology
Technical University of Kenya