Travelling
Eugene Wekesa
Manager
Nairobi
Summary
Well-trained Assistant Restaurant Manager promoting 4 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Experienced manager bringing demonstrated success in developing and motivating strong restaurant teams to assist a plethora of customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
year of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Assistant Restaurant Manager
Sweet & Fancy
Nairobi
2019.07 - 2020.01
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Increased kitchen efficiency 80% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Developed unique events and special promotions to drive sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Assistant Hardware and Equipment Store Manager
Sifa Hardware & Plumbers
Nairobi
2018.11 - 2019.07
- Prepared variety of different written communications, reports and documents.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored company inventory to keep stock levels and databases updated.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Collaborated with team members to achieve target results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used Microsoft Word and other software tools to create documents and other communications
- Drove operational improvements which resulted in savings and improved profit margins
Education
Bachelor of Science - Computer Science And Programming
Africa Nazarene University
Nairobi, Kenya 2017.01 - Current
High School Diploma -
Malava Boys High School
Kakamega, Kenya 2012.01 - 2015.11
Primary Diploma -
Moi Avenue Primary School
Nairobi, Kenya 2003.01 - 2010.12
Skills
Cost controls
Interests
Different Cultures and Ethnics
Playing Baseball and Soccer
I have an accomplished career in playing Baseball/Softball which started at around 2015 till date and have participated in many competitions across the country.
I am also skilled in the game of soccer as it has been a childhood game.
Timeline
Assistant Restaurant Manager
Sweet & Fancy
2019.07 - 2020.01
Assistant Hardware and Equipment Store Manager
Sifa Hardware & Plumbers
2018.11 - 2019.07
Bachelor of Science - Computer Science And Programming
Africa Nazarene University
2017.01 - Current
High School Diploma -
Malava Boys High School
2012.01 - 2015.11
Primary Diploma -
Moi Avenue Primary School
2003.01 - 2010.12
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