ESTHER WANJIKU MWAURA
SALES ASSISTANT DEPOT-IN-CHARGE
KIAMBU,181
Summary
Dynamic professional with a proven track record at Githunguri Dairy Farmers Cooperative Society, excelling in customer service and inventory management. Adept at optimizing stock levels and enhancing client satisfaction through personalized recommendations. Strong data management skills complement effective collaboration with cross-functional teams, driving operational efficiency and informed decision-making.
Overview
9
9
years of professional experience
2
2
Languages
Work History
SALES ASSISTANT-DEPOT-IN-CHARGE
Githunguri Dairy Farmers Cooperative Society
03.2023 - Current
- Handling customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Ensuring prompt sales and optimum coverage of stocks to the depot.
- Assists customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managing inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhancing customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assists customers with prompt and polite support in-person and via telephone.
- Keeping up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processing transactions accurately while maintaining a high level of customer service.
- Fielding customer questions to share information about products, availability, and pricing.
- Participating in ongoing training to stay updated on current products, promotions, and industry trends.
- Building rapport with repeat customers, fostering long-term loyalty to the brand.
- Collaborating with team members to achieve a cohesive and efficient store environment.
- Compiling and submitting sales reports on daily,weekly and monthly basis.
- Ensuring the right organization in the depot,clear gangways to ease picking and practice of FIFO(First IN First Out)technique in stock control.
- Compiling all logistics discrepancy and damages reports as per the Standard Operating Procedure.
- Handling regular stock takes and reconciling with the data storage system and ensuring all variances are investigated and adjusted in the system.
DATA ANALYST CLERK-MACHINE EFFICIENCY
Githunguri Dairy Farmers Cooperative Society
08.2021 - 02.2023
- Ensured that the finished products were well coded.
- Measured weight to ensure the finished products met the standard weight.
- Analyzed the total production run time to facilitate in determining the machine's efficiency.
- Record keeping of daily production counts and wastages incurred.
- Accounted for total machine downtime and causes of breakdowns while analyzing data to identify root causes of problems and recommend corrective actions.
- Ensured only sound products conforming to the set standards were transferred to the finished goods warehouse.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
GENERAL HAND LABOURER
Githunguri Dairy Farmers Cooperative Society
10.2018 - 07.2021
- Packaging of finished dairy products.
- Palletizing and dating of finished products.
- Loaded, unloaded, and moved material to storage areas from production areas.
- General cleaning duties.
PROCUREMENT INTERN
Kenya Institute Of Mass Communication
09.2016 - 12.2016
- Preparation of tenders and quotations.
- Scheduling of quotations.
- Issuing Local Purchase Orders(LPO) and Local Service Orders(LSO).
- Posting of items in S3 cards.
- Updating bin cards.
- Receipt and issue of stocks to user department.
- Stock taking.
- Processing invoices for supplier payment.
- Tender opening and evaluation process.
- Preparation of procurement plan.
Education
Diploma In Supply Chain Management. - Supply Chain Management
The Kabete National Polytechnic
Nairobi 04.2001 -
Skills
Procurement
Timeline
SALES ASSISTANT-DEPOT-IN-CHARGE
Githunguri Dairy Farmers Cooperative Society
03.2023 - Current
DATA ANALYST CLERK-MACHINE EFFICIENCY
Githunguri Dairy Farmers Cooperative Society
08.2021 - 02.2023
GENERAL HAND LABOURER
Githunguri Dairy Farmers Cooperative Society
10.2018 - 07.2021
PROCUREMENT INTERN
Kenya Institute Of Mass Communication
09.2016 - 12.2016
Diploma In Supply Chain Management. - Supply Chain Management
The Kabete National Polytechnic
04.2001 -
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