ESTHER WANJIKU MUNGAI
Nairobi
Summary
An energetic, self-driven and creative individual with solid background in Marketing, Business Development, Business planning, Relationship Management, Reporting and Presentation. An Entrepreneur & Marketer with proven ability to deliver beyond expected results with over 8 years of career experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HPE SALES EXECUTIVE
Reddot Distribution
09.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- upgrading and polishing my role through Exams
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
Corporate Account Manager
TECHLINK LIMITED
02.2020 - Current
- Presented, promoted and sell products and services using solid arguments to existing and prospective customers
- Performed cost-benefit and needs analysis of existing and potential customers to meet their needs
- Established, developed and maintained positive business and customer relationships
- Reached out to customer leads through cold calling emailing and zoom meetings
- 15+ cold calls daily
- Coordinated sales effort with team members and other departments
- Analyzed the territory and market's potential, tracked sales and status reports
- Identified 20+ new leads
- Continuously improved through feedback
- Key Achievements:
- Cut costs by 75% by introducing a new vendor to the company
- United multiple sales teams' post-merger, and made one solid sales team
- Implemented a series of sales programs and procedures, increasing sales by 50%
- Introduced a unique sales protocol that decreased customers dissatisfaction many-fold
- Streamlined sales processes within the department, as a result, increased efficiency by 80%
- Exceeded agreed upon sales targets and outcomes by 50% on a regular basis
- Expedited the resolution of customer problems and complaints to maximize satisfaction
- Scored 95% in customer satisfaction survey
Sales Executive
3PAR TECHNOLOGIES
01.2018 - 12.2019
- REQUIRED DUTIES WERE AS FOLLOW:
- Scheduling appointments and meeting existing and new customers in order to identify and qualify potential prospects and present current product offers
- Effective planning to conduct sales presentations by meeting customers physically on daily basis
- Provide professional demonstrations or presentations of Company products and services while onsite
- Liaising between the Company and the customers for up-to-date pricing, service, and latest product-release launches
- Identifying and qualifying prospective customers through research, networking, and cold-calling
- Continuously updating all prospects on Company product modifications, changes, and
- Enhancements
- Enhancing up-to-date knowledge on new products, procedures, services, and
- Tools by attending departmental and training meetings
- Maintaining professionalism, diplomacy, sensitivity, and tact to portray the Company in a positive manner
- Effectively attending conferences and trade shows, where applicable
- Using marketing data to maximize sales effectiveness and efficiency by using relevant sales management tools
- Preparing reports for sales and marketing and maintaining accurate expense accounts
- Updating and maintaining customer account records, including contact names and numbers for future sales
- Providing product quotes to customers as needed
- Aggressively following up on business opportunities on a daily basis
- ACHIEVEMENTS
- Designed and implemented a strategic business plan that increased revenue by $25000 per year
- Retained the company's top customers in the wake of strict competition, by devising and presenting them with discount options
- Developed and implemented a sales forecast system, that dynamically calculated future sales and constraints
- Identified 3 emerging markets as a potential for growth, resulting in the company's expansion in the industry
- Successfully generated a lead of 25 corporate accounts, out of which 20 were realized as high business giving customers
- Increased customers' interest in new product lines by successfully generating ideas for sales contests.
Sales Coordinator
INFORPARTS TECHNOLOGIES
01.2013 - 11.2017
- HEAD OF SALES IN KENYA, WAS RESPONSIBLE FOR: -
- Complying with all company policies and operate within the expense budget, Working and developing positive relationships with all departments in the organization
- Handling Prospecting and long-term customer relationships, Handling walk –in customers and Prospecting, by phone or visit, adding value to the customers
- Generating leads
- Meeting or exceeding sales targets
- Negotiating all contracts with prospective clients
- Helping determine pricing schedules for quotes, promotions, and negotiations
- Preparing weekly and monthly reports
- Giving sales presentations to a range of prospective clients
- Coordinating sales efforts with marketing
- Monitoring ICT current trends and ensuring we are up to date
- Understanding and promoting company programs by attending and doing trainings online
- Preparing and submitting sales contracts for orders
- Maintaining client records
- Answering client questions about credit terms, products, prices and availability
- ACHIEVEMENTS
- Achieved and surpassed set sales targets of USD21,635per quarter
- Through teamwork we were awarded HP silver partner of the year
- Sales increased to USD190,500
- Gained confidence & innovation through business networking
Education
BADGE - HPE SOULTIONS FUNDAMENTALS
HPE
ONLINE 05.2024
Diploma in International Marketing Management
Athena Global Education
2022
Cohort 2 - Virtual Assistant
African Leadership University
2022
Advanced Diploma - marketing &communication
GRAFFINS COLLEGE
2017
Project management Course -
GRAFFINS COLLEGE
2017
Kenya secondary school Certificate (KCSE -
ST. MARY'S GIRLS THIGIO
2009
Skills
- Product knowledge
- Strategic prospecting skills
- Rapport building on the call
- Active listening
- Time management
- Objection Prevention/Handling
- Closing Techniques
- Flexible and Adaptable
- Google Workspace
- Planning and Coordination
- Critical Thinking
- Cultural Awareness
- Teamwork and Collaboration
- Sales Planning
Affiliations
- 2019-IBM sales consultant
- 2017 Cyberoam certified sales consultant
- 2016 vmware server virtualization,
- Project Management Institute- Member, Institute of Commercial Management (ICM)) CARD NO. MPJM0702-17
Certification
- CSP - Certified Sales Professional
- CPSP - Certified Professional Sales Person
Timeline
HPE SALES EXECUTIVE
Reddot Distribution
09.2023 - Current
Corporate Account Manager
TECHLINK LIMITED
02.2020 - Current
Sales Executive
3PAR TECHNOLOGIES
01.2018 - 12.2019
Sales Coordinator
INFORPARTS TECHNOLOGIES
01.2013 - 11.2017
BADGE - HPE SOULTIONS FUNDAMENTALS
HPE
Diploma in International Marketing Management
Athena Global Education
Cohort 2 - Virtual Assistant
African Leadership University
Advanced Diploma - marketing &communication
GRAFFINS COLLEGE
Project management Course -
GRAFFINS COLLEGE
Kenya secondary school Certificate (KCSE -
ST. MARY'S GIRLS THIGIO
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