Esther Mwendwa
MASSAGE THERAPIST
Nairobi City,Nairobi Kenya
Summary
Energetic and experienced massage therapist with experience in a dynamic hotel environment. Eager to provide the spa guests with the most current massage treatments and techniques available while ensuring a comfortable and relaxing spa experience. Am certified in various massage techniques and passionate about helping people achieve relief from pain, stress, and other ailments through therapeutic massage.
Spa professional with comprehensive background in therapeutic treatments and client care. Proven ability to create relaxing and rejuvenating environment through personalized service and expert techniques. Reliable team player known for adaptability and achieving high client satisfaction. Skills include advanced massage techniques, skincare knowledge, and excellent client communication.
Professional wellness practitioner with solid background in providing therapeutic treatments and enhancing client well-being. Skilled in massage techniques, aromatherapy, and holistic wellness practices. Known for strong teamwork, adaptability, and consistent delivery of results. Effective communicator with passion for client care and personalized service.
Offering friendly demeanor and genuine interest in holistic wellness, eager to learn and develop in spa setting. Brings foundational understanding of human anatomy and customer service, complemented by adeptness in therapeutic techniques. Ready to use and develop hands-on massage skills and client care expertise in Desired Position role.
Overview
4
4
years of professional experience
Work History
Massage/Spa Therapist
Radisson Blu Hotel
01.2022 - Current
- Performed massage and body treatments as well as general spa duties
- Utilized, maintained, and conducted inventory of supplies and products
- Maintained records as required by company regulations
- Responded to guest inquiries and resolved guest service issues in a timely, friendly and efficient manner
- Provided massage services and body treatments to guests using body scrubs, wraps, and hydrotherapy
- Assessed guest needs, and inquired about contraindications (e.g., allergies, high blood pressure, and pregnancy) before providing the service
- Promoted and sold spa and salon services including retail offerings related to the spa
- Handled inappropriate guest behavior by following the hotel’s international standard operating procedures for inappropriate conduct for guests and therapists
- Reported accidents, injuries, and unsafe work conditions to the manager
- Boosted sales 40% thanks to top customer service
- Developed a unique combination of aroma- and physiotherapeutic elements that resulted in over 50% repeat business rate
Waitress
Paleo Hotel and Spa
01.2021 - 12.2022
- Customer service-By greeting the customer making sure they are comfortable and taking care of their orders
- Following food regulations and safety -Ensuring proper hygiene standards are upheld throughout the shift and following health code standards with regards to the handling of food
- Processing bills-Processing bills through the cash register and returning any balances
- Cleaning-Maintaining a clean and inviting dining area by setting and cleaning tables, clearing dishes, and removing debris
- Serving food and drinks promptly and ensuring the food order is correct
Education
Diploma - Beauty Therapy
Vera Beauty College
Diploma - Business Management
Mt Kenya University
Kenya Certificate of Secondary Education (KCSE) - undefined
Materi Girls High School
Skills
Swedish Massage
Training
- Computer Applications, 2022
- Driving Licence Class BCE, 2 years 4 months
- Professional Actress
Keyprofessionalskills
- Communication and customer focus
- Deep tissue massage
- Dependability
- Hot stone massage
- Leadership and rapport building
- Swedish massage
- Teamwork
- Content creation
- Pos knowledge
- Active listening
Accomplishments
- Increased sales by Number% by introducing innovative massage techniques into the salon.
- Earned Award Name Award for delivering efficient, high-quality esthetic services.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Massage/Spa Therapist
Radisson Blu Hotel
01.2022 - Current
Waitress
Paleo Hotel and Spa
01.2021 - 12.2022
Diploma - Beauty Therapy
Vera Beauty College
Diploma - Business Management
Mt Kenya University
Kenya Certificate of Secondary Education (KCSE) - undefined
Materi Girls High School
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