Summary
Overview
Work History
Education
Skills
Timeline
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Esther Muthoni Namu

Esther Muthoni Namu

Housekeeper
Embu

Summary

Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.

Overview

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Language

Work History

Housekeeper

Slopes Villa Hotel
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Housekeeper

Palace Hotel
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.

Housekeeper

Norkas Silver Oak
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.

Education

No Degree - Certificate in House Keeping And Laundry Operation

Dykaan College
Kiambu
04.2001 -

Skills

    Cleaning techniques

    Housekeeping

    Laundry management

    Teamwork

    Customer service

    Guest relations

    Vacuuming and sweeping

    Folding clean laundry

    Hospitality background

Timeline

No Degree - Certificate in House Keeping And Laundry Operation

Dykaan College
04.2001 -

Housekeeper

Slopes Villa Hotel

Housekeeper

Palace Hotel

Housekeeper

Norkas Silver Oak

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