Procurement Officer
KIFRI COMMERCIAL AGENCIES LIMITED
04.2024 - Current
ESTHER MORAA GICHANA
ADMINISTRATOR
KENYA,NAIROBI
Timeline
Customer Service Representative
SAFEPAK LIMITED
02.2022 - 10.2023
Supervisor
KIZINGO SHARKS RETAIL ENTERPRISE.
01.2021 - 01.2022
Financial Advisor
PRUDENTIAL LIFE ASSURANCE
01.2020 - 01.2021
Sales and Marketing Assistant
QUICK FLIGHT SUPPORT LIMITED
01.2019 - 01.2020
Human Resources Assistant
MACHAKOS COUNTY GOVERNMENT
08.2018 - 11.2018
No Degree - BUSINESS ADMINISTRATION
KIRIRI WOMEN'S UNIVERSITY OF SCIENCE AND TECHNOLOG
01.2017 - 12.2018
Work History
Procurement Officer
KIFRI COMMERCIAL AGENCIES LIMITED
NAIROBI, NAIROBI
04.2024 - Current
- Maintain and update annually standing lists of registered tenderer required by the procuring entity;
- Prepare, publish and distribute procurement and disposal opportunities including invitations to tender, pre-qualification documents and invitations for expressions of interest;
- Co-ordinate the receiving and opening of tender documents;
- Co-ordinate the evaluation of tenders, quotations and proposals;
- Implement the decisions of the procurement, tender and disposal committees, including coordinating all activities of these committees;
- Monitor contract management by user departments to ensure implementation of contracts in accordance with the terms and conditions of the contracts;
- Act as a secretariat to the tender, procurement and disposal committees;
Customer Service Representative
SAFEPAK LIMITED
MOMBASA, VIPINGO
02.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Supervisor
KIZINGO SHARKS RETAIL ENTERPRISE.
MOMBASA, KIZINGO
01.2021 - 01.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
Financial Advisor
PRUDENTIAL LIFE ASSURANCE
MOMBASA, MOMBASA
01.2020 - 01.2021
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Advised clients on investments, retirement and protecting against risks
- Researched and evaluated potential investment products for clients.
- Presented financial plans and investment recommendations to clients.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Educated clients on financial topics and best practices.
Sales and Marketing Assistant
QUICK FLIGHT SUPPORT LIMITED
MOMBASA, CHANGAMWE
01.2019 - 01.2020
- Assisted call-in customers with questions and orders.
- Conducted basic market research to identify customer needs.
- Contacted prospective customers through phone calls and emails to develop business.
- Demonstrated willingness and interest in learning new tasks and skills.
- Demonstrated products to customers, answered questions, and redirected objectives to positive features.
- Used various market research tools and techniques to gather, analyze and interpret data.
Human Resources Assistant
MACHAKOS COUNTY GOVERNMENT
MACHAKOS, MACHAKOS
08.2018 - 11.2018
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Supported payroll processing, ensuring accurate and timely salary distribution.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Education
No Degree - BUSINESS ADMINISTRATION
KIRIRI WOMEN'S UNIVERSITY OF SCIENCE AND TECHNOLOG
NAIROBI- KENYA 01.2017 - 12.2018
Skills
- Data Communication
- Affordability Assessment
- Contract Monitoring
- Quality Control
- Problem-Solving Ability
- Customer Consulting
- Team Development
- Financial Knowledge
- Business Development
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPersonal development programsCompany CultureStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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TRAVELLING, COOKING =, VOLUNTEERING
Travel also gives me a sense of being free and
independent. It makes my mind open to new
experiences all the time. Even during a flight, I get
to taste new food, hear a new language, see new
ways of dressing and listen to new kinds of music.
This is very exciting and I thoroughly enjoy my life
during these moments.
Cooking involves important life skills such as
patience, problem-solving, and creativity in life.
Volunteering can help one build skills that makes
them stronger and confidence in tackling different
aspects of life.
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