ESTHER W. MUCHAI
Grand Rapids
Summary
Dynamic and results-driven Associate Technical Analyst with a strong background in healthcare IT systems, end-user support, cybersecurity, and digital content management. Expert at analyzing and interpreting complex healthcare data, identifying trends, and delivering actionable insights to optimize system performance and operational efficiency. Proven ability to collaborate across multidisciplinary teams while leveraging advanced analytics techniques. Certified in AWS Solutions Architecture, Artificial Intelligence for Cybersecurity, Cybersecurity Governance & Compliance, NIST Risk Management, WANs, and Splunk Security Analytics.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Technical Analyst
Corewell Health
08.2024 - Current
- Analyze and interpret healthcare data from electronic medical records, billing systems, and patient registries to identify patterns, trends, and anomalies
- Extract, clean, and analyze data to drive data-informed decision-making and enhance operational efficiency
- Develop and deliver clear, concise reports and data visualizations to stakeholders-including clinical leaders, administrators, and IT teams-to communicate key findings
- Monitor system performance metrics to identify potential issues, troubleshoot problems, and optimize efficiency
- Collaborate with clinical and operational teams to gather requirements and translate them into technical specifications for new data analysis projects
- Assist in the implementation and maintenance of new healthcare IT systems, including data migration and validation processes
- Ensure data accuracy and integrity by identifying and resolving data quality issues
- Explore advanced analytics techniques such as predictive modeling, machine learning, and statistical analysis to identify risks and opportunities for improvement
- Leverage a deep understanding of healthcare IT systems and data structures to support both clinical and administrative needs
Trainee - Information Services
Corewell Health
08.2023 - 07.2024
- Organized and maintained digital signage content libraries with proper tagging, version control, and metadata management
- Coordinated the transition from Spectrio to Appspace digital signage systems by working with cross-functional teams
- Communicated governance guidelines to ensure compliance with organizational policies
- Scheduled and managed system updates across digital signage networks
Graduate Assistant - Cyber Threat Range
Grand Valley State University
09.2023 - 12.2023
- Designed and implemented cybersecurity training scenarios to educate staff on threat detection and mitigation
- Configured secure network environments for K-12 schools and organized cybersecurity education programs
- Researched emerging cyber threats and developed innovative solutions to enhance institutional security
Site Support Intern
Corewell Health
05.2023 - 08.2023
- Delivered technical support for end-user devices, ensuring prompt resolution of incidents
- Implemented USB removable media security exception audits to improve compliance rates
- Optimized ServiceNow ticketing workflows, reducing incident resolution times
- Assisted with hardware setup, configuration, and cybersecurity research initiatives
IT Intern
AirLife
05.2023 - 08.2023
- Provided remote helpdesk support and resolved technical issues to maintain operational efficiency
- Researched emerging technologies and recommended solutions for system improvements
- Supported cybersecurity initiatives by identifying vulnerabilities and implementing remediation measures
- Assisted with system upgrades and maintenance to minimize downtime
Graduate Assistant - Robotics Program
Grand Valley State University
01.2023 - 08.2023
- Assisted in the design, testing, and optimization of robotic systems for research and educational projects
- Managed website content and developed testing frameworks to improve evaluation efficiency
- Collaborated with students and faculty on advanced robotics and technology initiatives
Education
Masters - Cybersecurity
Grand Valley State University
Grand Rapids, MI04.2024
Bachelor's - Commerce
JKUAT
Skills
- Healthcare Data Analysis & Reporting
- System Performance Monitoring & Optimization
- Digital Content Management & IT Support
- Cybersecurity & Endpoint Hardening
- Data Quality Assurance & Advanced Analytics
- IT Risk Management & Regulatory Compliance
- SQL
- Python
- R
- PowerShell
- RunDeck
- ServiceNow
- Nexthink
- Microsoft Power Automate
- Splunk
- Windows (10/11)
- Windows Server (2012/2016/2019)
- MacOS
- Linux (Red Hat, Ansible)
- MongoDB
- Neo4j
- TCP/IP
- LAN/WAN configuration
- Appspace
- Spectrio
Websites
Certification
- Certified Information Systems Auditor (CISA), Completed
- AWS Certified Solutions Architect - Associate (SAA-C03), 11/07/24
- Artificial Intelligence for Cybersecurity, 08/29/24
- Cybersecurity Foundations: Governance, Risk, and Compliance (GRC), 05/31/24
- Implementing the NIST Risk Management Framework (2020), 05/14/24
- Networking Foundations: Wide Area Networks (WANs), 05/10/24
- Splunk for Security Analytics and Monitoring, 05/28/24
Leadership And Affiliations
- ISACA (She Leads): Advocate for women in technology through active participation and mentorship.
- WiCyS (Women in Cybersecurity): Contributing member supporting mentorship programs for women in cybersecurity.
- GVSU Dean's Advisory Council: Student representative providing insights to enhance academic experiences.
- Chairperson - Women in Business (JKUAT): Led initiatives to empower women in business and technology.
Timeline
Associate Technical Analyst
Corewell Health
08.2024 - Current
Graduate Assistant - Cyber Threat Range
Grand Valley State University
09.2023 - 12.2023
Trainee - Information Services
Corewell Health
08.2023 - 07.2024
Site Support Intern
Corewell Health
05.2023 - 08.2023
IT Intern
AirLife
05.2023 - 08.2023
Graduate Assistant - Robotics Program
Grand Valley State University
01.2023 - 08.2023
Bachelor's - Commerce
JKUAT
Masters - Cybersecurity
Grand Valley State University
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