Esther Wanjohi

- Customer Excellence - Customer resolutions within the expected
SLAs(Walk in, Email, Calls)
- Support airport teams/CEC to ensure customer experiences end to end.
- Champion ATO/CTO servicing
- Coordinate inter departmental ticketing/customer escalations with relevant
stakeholders

• Generate revenues in accordance to the budget
• Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provide customers with travel information and requirements besides detailed itineraries and tickets.
• Increase customer satisfaction by resolving guest issues and conflicts by negotiating mutually beneficial agreements between parties.
• Perform duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

-Checked in guests

-Verified identification and travel documents to efficiently board passengers for on-time departure.

-Guest assistance at the transfer desk.

-Baggage Tracing and reconciliation.

-Hotel accommodation.

• Provided outstanding check in,boarding ,guest transfer and meet and assist services to passengers .
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Carried out day to day duties accurately and efficiently.
• Familiarized myself with the aviation industry and airport processes.