Esther Wanjiru Wachira

• Prepare and serve drinks like espresso, cappuccinos, teas, and cold brews following recipes.
• Provide excellent customer service by greeting guests, taking orders, and answering questions.
• Maintain cleanliness of workstations, machines, and public areas.
• Handle payments accurately using cash registers or POS systems.
• Manage stock by monitoring and restocking supplies like coffee beans, milk, and cups.
• Ensure drink quality by checking taste, appearance, and consistency.
• Work as part of a team, especially during busy times, and help train new staff.
• Follow health and safety rules related to food handling and sanitation.

• Managed financial transactions and maintained accurate bookkeeping records.
• Prepared monthly, quarterly, and annual financial statements and reports.
• Ensured compliance with accounting laws, regulations, and company policies.
• Conducted regular reconciliations of bank statements and financial accounts.
• Administered payroll processing, tax filings, and employee benefits accounting.

• Greeted and welcomed guests promptly in a courteous and professional manner.
• Managed multi-line phone system, directing calls to appropriate personnel or departments.
• Maintained a clean and organized reception area to provide a pleasant visitor experience.
• Assisted in scheduling and confirming appointments, reducing scheduling conflicts.
• Handled administrative tasks such as filing, copying, and data entry with attention to detail.

• Provided friendly, attentive service to ensure customer satisfaction and repeat business.
• Managed multiple tables efficiently while maintaining high-quality service standards.
• Processed customer orders and relayed them accurately to the kitchen staff.
• Maintained knowledge of menu items, ingredients, and daily specials for customer inquiries.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Collaborated with team members to consistently provide efficient service during peak hours.

Coffee skils

costumer service

Specialty Brewing

cafe Management

Kenya Certificate of Secondary Education

Kenya Certificate Of Primary Education