ESTHER WANGECHI MUTURI
UNIVERSITY STUDENT
Ruaraka
Summary
Organized and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to embrace additional responsibilities and contribute to team success. Committed to achieving team goals through hard work and dedication, while actively seeking full-time opportunities that present professional challenges. Skilled in leveraging interpersonal abilities, time management, and problem-solving expertise to drive results.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Volunteering
Deliverance Church Kahawa Wendani
01.2023 - Current
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrate to you on ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
Customer Service Agent
CCI Kenya
09.2024 - 03.2025
- Handled inbound and outbound customer calls.
- Responded to customer inquiries, complaints, and requests while providing accurate information and solutions.
- Maintained high levels of customer satisfaction through clear communication and problem-solving.
- Logged customer interactions and updated records accurately in company systems.
- Escalated complex issues to supervisors while following company policies and procedures.
- Met performance targets including call quality, resolution time, and customer satisfaction metrics.
- Worked collaboratively with team members to improve service delivery and customer experience.
Internship
Signs Media Kenya Limited
04.2023 - 11.2023
- Developed and wrote several articles covering a wide range of topics for Signs Media website.
- Wrote news scripts covering ongoing issues and topics for news reporting.
- Responsible for picking calls and responding to text messages from clients at Signs Media Limited.
- Developed service delivery charters to scripts for easier sign language interpretation.
- Hosted for a cooking show for Signs Media Limited television channel.
- Interviewed Persons with Disabilities and learnt basic sign language.
- Contributed to the Social Media Management Department.
- Edited movie posters for promotion on Signs Tv.
Education
Certificate - Film And Video Production
Kenya Film School
Nairobi 04.2001 -
Diploma - Journalism and Mass Communication
The Technical University of Kenya
Nairobi12-2025
Secondary School Education - undefined
Parklands Arya Girls School
11.2019
Secondary School Education - undefined
Chinga Girls High School
12.2016
Primary School Education - undefined
Fountain Junior Academy
12.2014
Primary School Education - undefined
Lily Academy
12.2011
Skills
Analytical thinking
Peer counseling experience
Planning and Coordination
Events management certification
Organization And Time Management
Professional writing
Experience in article and script writing
Effective multitasking
Supervisory collaboration
Social media management
Content posting for Signs Media Kenya
References
- Michael, Ngacha, migenga@gmail.com, +254 725 460158
- Stacy, Edith, Digital Marketing Department, Signs Media, edithstacy69@gmail.com, +254 746 269843, Signs Media
DECLARATION
I solemnly declare that all of the above information is correct to the best of my knowledge and belief. Place: Githurai Kimbo. Date: 2024-04-04
Timeline
Customer Service Agent
CCI Kenya
09.2024 - 03.2025
Internship
Signs Media Kenya Limited
04.2023 - 11.2023
Volunteering
Deliverance Church Kahawa Wendani
01.2023 - Current
Certificate - Film And Video Production
Kenya Film School
04.2001 -
Secondary School Education - undefined
Parklands Arya Girls School
Secondary School Education - undefined
Chinga Girls High School
Primary School Education - undefined
Fountain Junior Academy
Primary School Education - undefined
Lily Academy
Diploma - Journalism and Mass Communication
The Technical University of Kenya