ESTHER WANGECHI MUTURI
UNIVERSITY STUDENT
Ruaraka
Summary
Organized and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to embrace additional responsibilities and contribute to team success. Committed to achieving team goals through hard work and dedication, while actively seeking full-time opportunities that present professional challenges. Skilled in leveraging interpersonal abilities, time management, and problem-solving expertise to drive results.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Volunteering
Deliverance Church Kahawa Wendani
01.2023 - Current
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrate to you on ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
Customer Service Agent
CCI Kenya
09.2024 - 03.2025
- Handled inbound and outbound customer calls.
- Responded to customer inquiries, complaints, and requests while providing accurate information and solutions.
- Maintained high levels of customer satisfaction through clear communication and problem-solving.
- Logged customer interactions and updated records accurately in company systems.
- Escalated complex issues to supervisors while following company policies and procedures.
- Met performance targets including call quality, resolution time, and customer satisfaction metrics.
- Worked collaboratively with team members to improve service delivery and customer experience.
Internship
Signs Media Kenya Limited
04.2023 - 11.2023
- Developed and wrote several articles covering a wide range of topics for Signs Media website.
- Wrote news scripts covering ongoing issues and topics for news reporting.
- Responsible for picking calls and responding to text messages from clients at Signs Media Limited.
- Developed service delivery charters to scripts for easier sign language interpretation.
- Hosted for a cooking show for Signs Media Limited television channel.
- Interviewed Persons with Disabilities and learnt basic sign language.
- Contributed to the Social Media Management Department.
- Edited movie posters for promotion on Signs Tv.
Education
Certificate - Film And Video Production
Kenya Film School
Nairobi 04.2001 -
Diploma - Journalism and Mass Communication
The Technical University of Kenya
Nairobi12-2025
Secondary School Education - undefined
Parklands Arya Girls School
11.2019
Secondary School Education - undefined
Chinga Girls High School
12.2016
Primary School Education - undefined
Fountain Junior Academy
12.2014
Primary School Education - undefined
Lily Academy
12.2011
Skills
Analytical thinking
References
- Michael, Ngacha, migenga@gmail.com, +254 725 460158
- Stacy, Edith, Digital Marketing Department, Signs Media, edithstacy69@gmail.com, +254 746 269843, Signs Media
DECLARATION
I solemnly declare that all of the above information is correct to the best of my knowledge and belief. Place: Githurai Kimbo. Date: 2024-04-04
Timeline
Customer Service Agent
CCI Kenya
09.2024 - 03.2025
Internship
Signs Media Kenya Limited
04.2023 - 11.2023
Volunteering
Deliverance Church Kahawa Wendani
01.2023 - Current
Certificate - Film And Video Production
Kenya Film School
04.2001 -
Secondary School Education - undefined
Parklands Arya Girls School
Secondary School Education - undefined
Chinga Girls High School
Primary School Education - undefined
Fountain Junior Academy
Primary School Education - undefined
Lily Academy
Diploma - Journalism and Mass Communication
The Technical University of Kenya