Esther Wamaitha
Nairobi
Summary
To build a career in a growing organisation where I can get opportunities to prove my abilities by accepting challenges, fulfilling the organisation's goal and climb the career ladder through continuous learning and commitment.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
11
11
years of professional experience
Work History
ADMINISTRATOR
ADEN VALLEY SERVICE APARTMENT
01.2023 - 09.2025
- Fortified data security protocols by executing consistent system backups to mitigate data loss risks.
- Accelerated invoice processing, shortening average payment turnaround time
- Established program for recycling and waste reduction enhancing corporate sustainability initiatives.
- Implemented organized filing system that streamlined document access
- Engaged with vendors to establish more favorable terms, generating savings on office expenditures.
- Enhanced office efficiency by introducing innovative filing system, leading to substantial reduction in retrieval times.
- Deployed customer feedback system optimizing service delivery and boosting customer satisfaction.
- Streamlined supply chain processes for office supplies, ensuring avoidance of stockouts and reduction of excess inventory.
- Optimized email management approach, reducing clutter and elevating communication effectiveness.
- Directed shift towards paperless office, decreasing operational expenses and enhancing environmental sustainability.
- Elevated team productivity through integration of collaborative online calendar for managing deadlines and appointments.
- Coordinated interdepartmental communication, promoting efficient workflow and prompt project delivery.
- Directed office move ensuring uninterrupted operations and a smooth transition.
- Optimized employee onboarding process enhancing new hire satisfaction and accelerating time to productivity.
- Facilitated scheduling for executive staff, promoting optimal time management and productivity.
SUPERVISOR
ASHMO COMPANY: BURRITO BAR RESTAURANT
03.2018 - 08.2022
- Oversaw daily operations, streamlining workflow processes for greater efficiency.
- Communicated daily performance statistics to management
- Ensured compliance with organizational policies and standards.
- Supervised and coached staff throughout shifts.
- Handled customer inquiries and escalations proficiently.
- Assessed staff performance and delivered actionable support.
- enhanced scheduling efficiency and delegated tasks
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Gym Receptionist
OASIS WELLNESS CENTRE
01.2015 - 2017
- Managed front desk operations and handled members check-ins.
- Assisted with membership registrations and renewals.
- Maintained accurate records and ensured smooth daily operations.
- Scheduled fitness classes and personal training sessions.
- Responded to customer inquiries and provided information on services.
- Fostered positive first impression of gym by warmly greeting all visitors.
- Checked members into gym by scanning badges.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Developed system for lost and found items, reducing member complaints.
- Managed incoming calls to resolve queries and book appointments, ensuring seamless gym operations.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
- Enhanced security by diligently managing access control for gym facilities.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Improved member retention by consistently following up on expired memberships and offering renewal incentives.
- Supported group fitness instructors by preparing classrooms before classes began and ensuring all necessary equipment was available.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Organized gym tours for potential members, facilitating increase in gym memberships.
- Streamlined member sign-up process, reducing wait times and increasing customer satisfaction.
- Assisted in promoting gym events and special offers, boosting participation rates.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Coordinated with maintenance staff to report and follow up on facility issues, ensuring safe environment.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Contributed to social media content creation, engaging gym community online.
- Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
- Supported gym staff by scheduling and coordinating meetings and appointments.
- Improved gym atmosphere with thorough cleaning and maintenance of reception area.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Assisted in managing inventory for gym merchandise, ensuring availability of popular items.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Reduced overhead costs through careful budget management and resource allocation.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
Education
Diploma - Tourism and Hospitality
Moi University
01.2017
KCSE - undefined
BUNGOMA MUSLIM HIGH SCHOOL
01.2014
Skills
Critical thinking and analysis
stakeholder engagement
Expertise in administration Operational effectiveness Functionality enhancement
Data entry techniques
Administrative support coordination
Work process enhancement
group cooperation
Document management
Team building and leadership
Data confidentiality
Time management
Problem-solving
Document control
Work Planning and Prioritization
Customer service
Staff management
References
- Fatuma, Hersi, Director, Fatuma.a.hersi@gmail.com, +254711114419, ASHMO COMPANY
- Mercy, Kithure, Manager, kithuremercy5@gmail.com, +254791009413, ADEN VALLEY SERVICE APARTMENT
- Nelius, Waigwe, Manager, neliwa20@gmail.com, 0726453731, Oasis Wellness Centre
Timeline
ADMINISTRATOR
ADEN VALLEY SERVICE APARTMENT
01.2023 - 09.2025
SUPERVISOR
ASHMO COMPANY: BURRITO BAR RESTAURANT
03.2018 - 08.2022
Gym Receptionist
OASIS WELLNESS CENTRE
01.2015 - 2017
Diploma - Tourism and Hospitality
Moi University
KCSE - undefined
BUNGOMA MUSLIM HIGH SCHOOL