ESTHER WALIAULA
Nairobi
Summary
Friendly, hardworking, and customer-focused individual with a strong background in hospitality and customer service. Experienced in welcoming guests, taking and serving orders, and ensuring a clean and organized dining environment. Skilled in teamwork, communication, and handling customer requests professionally under busy conditions. Committed to providing excellent service and creating a positive and memorable experience for every guest. Adaptable, reliable, and eager to contribute positively to a restaurant or hotel team.
Overview
2
2
years of professional experience
Work History
Waitress
Restaurant / Hospitality Service
01.2023 - 01.2025
Welcomed customers warmly and escorted them to their tables
- Presented menus and took accurate food and beverage orders
- Served food and drinks promptly while maintaining a friendly attitude
- Ensured tables and dining areas were clean and well organized
- Responded quickly to customer requests and provided assistance when needed
- Communicated orders clearly with kitchen staff to ensure correct service
- Handled customer concerns professionally to maintain satisfaction
- Maintained cleanliness and hygiene standards in the dining area
- Worked closely with team members to ensure smooth restaurant operations
Education
CERTIFICATE -
SOCIAL WORK
12-2022
K.C.S.E -
CHEMATICH SEC. SCHOOL
12-2017
KCSE -
TAITO PRIMARY
12-2014
Skills
* Customer service skills
* Good communication skills
* Teamwork
* Time management
* Friendly and welcoming attitude
* Ability to work under pressure
* Attention to cleanliness and hygiene
* Fast learner and adaptable
Disclaimer
I hereby declare that all the details given above are true to the best of my knowledge and belief.
Languages
* English – Written and Spoken
* Swahili – Written and Spoken
* Arabic
Personal Information
- ID Number: 36740817
- Passport Number: AK0906804
- Date of Birth: 03/03/99
- Gender: Female
- Nationality: KENYAN
- Marital Status: Single
Timeline
Waitress
Restaurant / Hospitality Service
01.2023 - 01.2025
CERTIFICATE -
SOCIAL WORK
K.C.S.E -
CHEMATICH SEC. SCHOOL
KCSE -
TAITO PRIMARY