ESTHER WAIRIMU NDEGWA
Nairobi
Summary
Detail-oriented professional with 1 Year junior management experience in retail operations and vendor coordination. Proven ability to supervise staff, daily activities, provide excellent customer and vendor support and contribute to efficient onboarding and operational processes.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Accounts assistant
Spinners Web Kenya
Kitusuru, kenya
02.2025 - Current
- Monitored accounts receivable and payable, ensuring timely collection and payment of invoices.
- Assisted with receiving, processing and verifying all invoices related to accounts payables.
- Followed up on missing transactions to ensure timely payments to suppliers. to help facilitate timely payments.
- Worked with credit control to chase payment of outstanding sales invoices.
- Investigated and helped resolve collections and billing disputes
- Liaised with clients and suppliers on billing issues, resolving disputes and maintaining positive business relationships.
- Coordinated with the finance team to streamline invoice processing, improving payment efficiency and supplier relationships.
- Collected all receipts from employees, chasing missing information to minimise discrepancies.
- Followed standard accounting procedures for accurate records.
- Maintained confidential financial information, ensuring compliance with data protection laws and best practices.
- Responded to day-to-day finance queries from stakeholders, forwarding to senior staff where appropriate.
- Provided administrative support to the finance department, organising documents and managing schedules for optimal efficiency.
Administrative & Vendor Onboarding Coordinator
Spinners Web Kenya
02.2025 - Current
- Coordinated staff scheduling and shift management for optimal coverage
- Maintained accurate staff records for effective HR management.
- Scheduled appointments to optimise office workflow and client meetings, managing calendars, and coordinating meetings.
- Handled office correspondence, ensuring timely communication and organisation.
- Supported store manager in streamlining daily operations
- Handling customer inquiries, issues and complaints
- Ensuring company policies and procedures are followed
- Providing clerical support: filing, photocopying, supply management.
- Supervising sales attendants
- Monitoring and enforcing office visitor security procedures.
- Organising and coordinating farmers' market and workshop events.
Sales
Spinners Web Limited
01.2022 - 01.2025
- Maintained professional customer service standards, enhancing customer retention and streamlining shop operations.
- Resolved customer complaints effectively, achieving satisfactory outcomes and improving customer satisfaction.
- Supported a fast-paced retail environment while ensuring attentive service to both customers and vendors.
- Designed and installed attractive merchandise displays and in-store promotions, boosting customer engagement and sales.
- Managing the online ordering and reservation system.
- Performing regular stock checks and managing inventory with suppliers.
- Maintained tidy shelves and clean displays to create an inviting shopping environment.
- Held key holder position, opening and closing store while monitoring security protocols.
Sales Associate
Local Green Grocer
01.2021 - 12.2021
- Met and exceeded sales goals consistently through attentive service.
- Cultivated lasting customer relationships, driving repeat visits and loyalty.
- Enhanced customer engagement through strong product knowledge and effective communication.
- Guided customers in selecting products that perfectly matched their needs, enhancing their shopping experience.
IT Intern
Alliance High School
10.2020 - 12.2020
- Maintained and troubleshot IT infrastructure, ensuring reliable system performance.
- Organised and processed paperwork for IT operations., system updates, and daily IT operations to support seamless IT functionality.
- Delivered training to staff and students on new systems and software, enhancing user proficiency.
- Conducted CCTV system overhaul and installed new hardware.
Education
Bachelor's Degree -
KCA University
Ruaraka, Kenya01-2021
Certified Public Accountant -
KCA University Town Campus
01-2018
Kenya Certificate of Secondary Education (KCSE) -
Anestar Girls High School
Nakuru, Kenya01-2015
Skills
- Invoice processing
- Accounts Receivable (A/R) processes
- Accounts reconciliation
- Bookkeeping practices
- Customer Relationship Management
- Supplier Relationship Management
- Vendor management
- Point of Sale Systems (POS)
- Time & Inventory Management
- Microsoft Excel
- Administrative support services
- Administrative duties
- Event organisation
- Teamwork and leadership
- Communication & Interpersonal Skills
- Accounts Receivable (A/R) processes
Certification
- Certified Public Accountant (CPA), KCA University, 2018-01-01
- Bookkeeping Basics, Intuit Course Era certified
Accomplishments
- Streamlined front-desk operations to enhance customer and visitor satisfaction
- Increased section sales by 60% and awarded 'Best Employee of the Year 2022'
- Improved customer satisfaction and played a key role in consistently achieving both personal and store sales targets
Referees
Fred Ogembo, Backoffice Clerk, Spinners Web Kenya Limited, +254 795 415 264
Timeline
Accounts assistant
Spinners Web Kenya
02.2025 - Current
Administrative & Vendor Onboarding Coordinator
Spinners Web Kenya
02.2025 - Current
Sales
Spinners Web Limited
01.2022 - 01.2025
Sales Associate
Local Green Grocer
01.2021 - 12.2021
IT Intern
Alliance High School
10.2020 - 12.2020
Bachelor's Degree -
KCA University
Certified Public Accountant -
KCA University Town Campus
Kenya Certificate of Secondary Education (KCSE) -
Anestar Girls High School