Summary
Work History
Overview
Education
Skills
References
INTERESTS
PROFILE
Timeline
Receptionist

Esther Wairimu Kairu

Nairobi

Summary

To work hand in hand with full determination and dedication to achieve organizational as well as personal goals. To enhance my capacity, professional skills, diplomatic affiliations and to serve my beloved community in the best way with determination and commitment.

Work History

Receptionist

GASTRONOME RESTAURANT
08.2024 - 07.2025
  • Making appointments for all staff or for specific employees, such as executives
  • Processing bills and helping clients or customers if they have any questions about their charges
  • Organizing files for billing, customer and client records, etc.
  • Directing visitors to the correct office
  • Responding to all customer inquiries in a polite and timely manner

Customer care agent-marketing department

URBAN OASIS
05.2023 - 08.2024
  • Providing introductory information to prospective and new customers
  • Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
  • Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
  • Letting patrons know about additional products or services that might benefit them
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns, when necessary
  • Troubleshooting common issues with products or services
  • Working with a team of CSRs and other departments to find appropriate solutions to problems

Waitress

BIG KNIFE RESTAURANT
01.2022 - 01.2023
  • Greeting guests and taking drink and food orders
  • Staying attentive to the needs of guests in the dining area
  • Delivering food from the kitchen to the guests
  • Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
  • Following health code standards with regards to the handling of food
  • Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more

Overview

4
4
years of professional experience

Education

Certificate of Secondary Education - undefined

Ruai Primary School
Kenya
01.2021

Certificate of Primary Education - undefined

Ruai Primary School
Kenya
01.2016

Skills

Attention to Detail Thoroughness in tasks to maintain high standards and is adept at identifying and addressing areas that require special attention

References

  • Christine, Wambui Wangui, Health Records and Information Officer, christinewangui15@yahoo.com, 0711581887, Population service of Kenya
  • Esther, Omari, Assistant supervisor, 0745134777, Big Knife
  • Mr., Zhang, Manager, 0707121638, Urban Oasis

INTERESTS

Traveling., Reading articles., Music.

PROFILE

Dependable, detail-oriented, hardworking, highly motivated person with interest in learning beyond what I know, able to work with all kinds of people with different personality, a team player, efficient and effective and I work under minimal supervision.

Timeline

Receptionist

GASTRONOME RESTAURANT
08.2024 - 07.2025

Customer care agent-marketing department

URBAN OASIS
05.2023 - 08.2024

Waitress

BIG KNIFE RESTAURANT
01.2022 - 01.2023

Certificate of Secondary Education - undefined

Ruai Primary School

Certificate of Primary Education - undefined

Ruai Primary School

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Esther Wairimu Kairu