Esther Sanayian Oladaro
Nairobi
Summary
Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
3
3
years of professional experience
Work History
Customer Support Representative
Pikabox Betting Company
Nairobi
08.2022 - 05.2024
- Client Communication and Support:
Provided exceptional customer service through various channels, including email, chat, and phone, effectively resolving inquiries and issues while maintaining a professional demeanor and enhancing client satisfaction. - Data Entry and Record Management:
Accurately documented customer interactions and transactions in the company’s CRM system, ensuring data integrity and providing valuable insights for team performance and customer feedback analysis. - Administrative Task Coordination:
Assisted in the organization of internal documentation, training materials, and standard operating procedures, streamlining processes to improve efficiency for the customer support team. - Report Generation and Performance Tracking:
Compiled and analyzed customer support metrics and feedback to generate weekly reports for management, contributing to data-driven decision-making and continuous improvement initiatives. - Collaboration with Cross-Functional Teams:
Worked closely with marketing, technical support, and operations teams to address customer concerns and improve service delivery, fostering effective communication and collaboration across departments.
Front Office Receptionist
Core Vibrations Health studio
01.2022 - 06.2022
- Office coordination and scheduling: Managed daily scheduling and appointment systems for clients and staff, optimizing time and resource allocation to maintain a well-organized and efficient environment.
- Documentation and Record management: Maintained and updated client records, membership agreements, and studio documentation, ensuring accuracy, easy access, and data confidentiality.
- Administrative support for management: Assisted in preparing internal communication, compiling reports, supporting event planning, demonstrating strong organizational skills, and attention to detail.
- Customer service relationship management: Acted as the main point of contact for new and existing clients, providing detailed information on services, handling inquiries, and ensuring a positive client experience.
- Financial and inventory oversight: Processed payments, managed client billing, tracked financial transactions while also monitoring inventory levels for office supplies and coordinating records as needed.
Senior Front Office Assistant
Hadassah Hotel, UpperHill
Nairobi
10.2021 - 12.2021
- Guest and Client Relationship Management: Served as the primary point of contact for guests, managing check-ins and check-outs, resolving concerns, and ensuring a high standard of service, which developed strong interpersonal and problem-solving skills.
- Front Desk Operations and Coordination: Supervised the front desk by coordinating daily activities, managing schedules for staff and guest services, and ensuring all reservations and room bookings were accurately updated in the system.
- Administrative and Clerical Support: Assisted hotel management with preparing guest correspondence, updating internal databases, and generating daily reports on room occupancy and guest satisfaction metrics.
- Financial Transactions and Reporting: Handled guest billing, processed payments, and reconciled daily cash flow, maintaining accurate records and providing detailed financial summaries for management review.
- Event Coordination and Resource Management: Supported the coordination of hotel events, meetings, and group bookings, ensuring all logistics were efficiently managed and that internal resources were optimally utilized.
Education
Diploma - Hospitality Management
Zetech University
Ruiru11.2021
Skills
- Effective Communication
- Organizational Skills
- Multitasking and Time Management
- Customer Service Excellence
- Problem Solving and Conflict Resolution
- Data Entry and Record Management
- Scheduling and Appointment Coordination
- Clerical Support
- Attention to Detail
- Proficiency in Microsoft Office Suite (Word, Excel and Outlook)
References
Bernard Kondi, Manager at Hadassah Hotel 0720067542
Caroline Muriithi ,Founder of Core Vibrations Health Studio 0722298281
Fauzia Namunyak,Team Leader at Pikabox Betting Company 0741210850
Timeline
Customer Support Representative
Pikabox Betting Company
08.2022 - 05.2024
Front Office Receptionist
Core Vibrations Health studio
01.2022 - 06.2022
Senior Front Office Assistant
Hadassah Hotel, UpperHill
10.2021 - 12.2021
Diploma - Hospitality Management
Zetech University
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