ESTHER SAMUEL

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Particpating in mentorship programs for Family bank high school beneficiaries

Academic monitoring of beneficiaries as an alumni

Event planning and organization of workshop progrmmes

Paid close attention to real-world scenarios and work of qualified professionals to develop deep and meaningful understanding

Suggested improvements to team members to enhance workflow and standards.

Operated photocopiers, scanners, voicemail systems and facsimile machines.

Input data and information into databases for tracking purposes.

Answered telephone calls, took messages and distributed messages to appropriate personnel

• Community work involving clearing bushes around homes and cleaning street during Covid-19 period
• Worked in team environment to maintain high levels of productivity.
• Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
• Took and followed detailed directions from others.
• Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.

• Managed daily operations of the cyber cafe, maintaining a clean and organized environment for customers.
• Assisted customers with computer usage, ensuring a positive experience in the cyber cafe.
• Conducted regular maintenance checks on computers and peripherals, ensuring optimal performance at all times.
• Organized special events such as gaming tournaments or themed nights that attracted diverse clientele while increasing overall revenue.

• Maintained filing system and organized customer documents for easy retrieval of information.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.