Summary
Overview
Work History
Education
Skills
Timeline
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ESTHER OWINO

Nairobi

Summary

Results-driven professional with expertise in financial analysis, client relationship management, and strategic planning. Proven ability to enhance operational efficiency and drive business growth. Client-centric leader experienced in financial analysis and project management. Known for developing automated processes that improved accuracy by 35%, driving business growth, and enhancing client retention. Ready to leverage expertise to support organizational success.

Overview

5
5
years of professional experience

Work History

Premier Relationship Officer

Equity Bank K Ltd
Nairobi
01.2021 - Current
  • Monitored and reconciled card-related liquidity flows to ensure compliance with CBK regulations.
  • Developed automated reconciliation templates, improving accuracy by 35% and reducing reporting delays by 40%.
  • Coordinated card operations and customer service teams to expedite chargeback workflows.
  • Achieved a 50% reduction in dispute resolution time, enhancing client satisfaction.
  • Managed premium client portfolios, resolving service issues for seamless transaction experiences.
  • Supported card issuance and onboarding processes, ensuring adherence to scheme rules.
  • Increased client retention by 25% while decreasing card-related complaints by 40%.
  • Processed card applications and supported logistics for debit and credit product issuance.

Business Development Manager

Camino Ruiz Agencies
Nairobi
03.2023 - 05.2024
  • Achieved fivefold profit increase within five months through strategic business development initiatives.
  • Spearheaded expansion into new retail markets, enhancing brand presence and market reach.
  • Drove innovation by launching pioneering products, including fillet fish and ready-to-eat options.
  • Pioneered ready-to-eat products in aquaculture, establishing industry leadership and new growth avenues.
  • Crafted a comprehensive sustainability report aligned with ESG standards to demonstrate a commitment to social responsibility.
  • Conducted thorough risk analysis and stress testing to bolster resilience against potential challenges.
  • Leveraged market insights to create targeted marketing strategies, driving business growth.

Education

MBA - Banking And Finance

United States International University-Africa
Nairobi,Kenya

Bachelor of Science - Analytical Chemistry

Jomo Kenyatta University of Agriculture&Technology
Nairobi,Kenya

Skills

  • Financial analysis and forecasting
  • Client relationship management
  • Project management
  • Strategic planning
  • Process auditing and controls
  • Data analysis
  • Reconciliation and reporting
  • Regulatory compliance

Timeline

Business Development Manager

Camino Ruiz Agencies
03.2023 - 05.2024

Premier Relationship Officer

Equity Bank K Ltd
01.2021 - Current

MBA - Banking And Finance

United States International University-Africa

Bachelor of Science - Analytical Chemistry

Jomo Kenyatta University of Agriculture&Technology

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ESTHER OWINO