ESTHER OWINO
Nairobi
Summary
Results-driven professional with expertise in financial analysis, client relationship management, and strategic planning. Proven ability to enhance operational efficiency and drive business growth. Client-centric leader experienced in financial analysis and project management. Known for developing automated processes that improved accuracy by 35%, driving business growth, and enhancing client retention. Ready to leverage expertise to support organizational success.
Overview
5
5
years of professional experience
Work History
Premier Relationship Officer
Equity Bank K Ltd
Nairobi
01.2021 - Current
- Monitored and reconciled card-related liquidity flows to ensure compliance with CBK regulations.
- Developed automated reconciliation templates, improving accuracy by 35% and reducing reporting delays by 40%.
- Coordinated card operations and customer service teams to expedite chargeback workflows.
- Achieved a 50% reduction in dispute resolution time, enhancing client satisfaction.
- Managed premium client portfolios, resolving service issues for seamless transaction experiences.
- Supported card issuance and onboarding processes, ensuring adherence to scheme rules.
- Increased client retention by 25% while decreasing card-related complaints by 40%.
- Processed card applications and supported logistics for debit and credit product issuance.
Business Development Manager
Camino Ruiz Agencies
Nairobi
03.2023 - 05.2024
- Achieved fivefold profit increase within five months through strategic business development initiatives.
- Spearheaded expansion into new retail markets, enhancing brand presence and market reach.
- Drove innovation by launching pioneering products, including fillet fish and ready-to-eat options.
- Pioneered ready-to-eat products in aquaculture, establishing industry leadership and new growth avenues.
- Crafted a comprehensive sustainability report aligned with ESG standards to demonstrate a commitment to social responsibility.
- Conducted thorough risk analysis and stress testing to bolster resilience against potential challenges.
- Leveraged market insights to create targeted marketing strategies, driving business growth.
Education
MBA - Banking And Finance
United States International University-Africa
Nairobi,KenyaBachelor of Science - Analytical Chemistry
Jomo Kenyatta University of Agriculture&Technology
Nairobi,KenyaSkills
- Financial analysis and forecasting
- Client relationship management
- Project management
- Strategic planning
- Process auditing and controls
- Data analysis
- Reconciliation and reporting
- Regulatory compliance
Timeline
Business Development Manager
Camino Ruiz Agencies
03.2023 - 05.2024
Premier Relationship Officer
Equity Bank K Ltd
01.2021 - Current
MBA - Banking And Finance
United States International University-Africa
Bachelor of Science - Analytical Chemistry
Jomo Kenyatta University of Agriculture&Technology