Summary
Overview
Work History
Education
Skills
Timeline
References
Generic
ESTHER NYAMBURA

ESTHER NYAMBURA

Nyahururu, Laikipia,20

Summary

Enthusiastic hospitality worker with hands-on experience in front office, concierge, food production, and customer service. Skilled in delivering high-quality service, maintaining standards of cleanliness, and ensuring guest satisfaction in both corporate and residential environments.

Overview

3
3
years of professional experience

Work History

House keeper/Cahier (with cross-functional duties)

Stedmak Groups of Hotel
01.2024 - Current
  • clean and maintain 15+ guest rooms daily, ensuring 100% compliance with hotel cleanliness standards.
  • Prepare guest rooms ahead of arrivals, reducing check-in delays by 15%.
  • Assist in cleaning public areas (lobbies, corridors, meeting rooms), maintaining a professional and welcoming environment for daily visitors.
  • Support laundry operations by processing 300+ linen and towel pieces daily.
  • Assist banqueting and event teams in setting up 5+ functions weekly, including conferences, parties, and business meetings.
  • Restock housekeeping carts and maintain 100% availability of supplies, reducing guest complaints to zero.
  • Respond promptly to guest requests, consistently receiving feedback ratings.
  • Ensure full compliance with health and safety procedures, maintaining zero accidents or incidents during tenure.

Brand Ambassador

Nestlé
11.2023 - 11.2023
  • Promoted Nescafé 3-in-1 through in-store sampling, engaging with 200+ customers daily.
  • Drove sales and brand awareness, increasing outlet product sales by 25%.
  • Collected customer feedback and insights, reporting to marketing teams.
  • Created product awareness through live demonstrations and personal interactions.

Casual On-Call Camping Chef

Jaza Naivasha Resort
06.2023 - 06.2023
  • Prepared meals for groups of 40+ students during team-building events.
  • Set up kitchen with professional utensils and equipment, ensuring readiness before service.
  • Supervised 3+ support staff, delegating tasks to maintain efficiency and timely delivery.
  • Monitored food stock and placed orders, ensuring zero shortages during events.
  • Ensured compliance with health and safety standards, maintaining a 100% safety record.
  • Customized recipes for dietary needs (low-salt, non-dairy), achieving 90% positive feedback.
  • Enhanced menu options by experimenting with new ingredients, boosting satisfaction levels.

Casual Food Service

Lake Naivasha Resort
06.2023 - 06.2023
  • Welcomed and served 60+ guests daily, creating a comfortable and professional dining experience.
  • Took personalized menu orders and made recommendations, improving upselling by 20%.
  • Maintained a tidy dining area and arranged table settings for 30+ tables per shift.
  • Delivered bills and processed payments with 100% accuracy.
  • Ensured compliance with food service standards and hygiene protocols, contributing to zero customer complaints.

Chef (Outdoor Catering)

Great Rift Valley Golf
03.2023 - 05.2023
  • Coordinated catering services for events hosting 100+ guests.
  • Prepared and stored food safely before and after events, ensuring zero contamination cases.
  • Customized menus for client preferences, including vegetarian and allergy-sensitive options.
  • Ordered and managed supplies, reducing wastage by 10%.
  • Supervised buffet service and ensured guest satisfaction throughout the event.
  • Directed clean-up and tear-down operations, completing tasks 20% faster than scheduled.

Industrial Training

Peppercorn Resort
11.2022 - 02.2023
  • Rotated through key departments: food & beverage service, production, housekeeping, and front office.
  • Supported daily operations across all units, handling tasks for 50+ guests per day.
  • Gained hands-on training in guest relations, room preparation, and catering services.

Industrial Training

Dove Nest Lodge
11.2022 - 02.2023
  • Assisted in front office operations, welcoming and managing check-in/check-out for 30+ guests daily.
  • Supported food & beverage service and production, preparing meals for 100+ guests.
  • Coordinated housekeeping duties, including room inspections and laundry operations.
  • Developed strong organizational skills through planning and supporting accommodation services.

Education

Hospitality

Naivasha Youth Empowerment Institute

K.C.S.E (D-)

Starehe Secondary Education

Skills

  • Microsoft Office Suite
  • Teamwork & Collaboration
  • Multitasking & Time Management
  • Attention to Detail
  • Customer Service Excellence
  • Industry Awareness
  • Communication & Interpersonal Skills
  • Flexibility & Adaptability
  • Hazard & Safety Awareness
  • Work ethic and integrity
  • Cash handling and management
  • Order taking
  • Multitasking and organization
  • Data entry
  • Ordering and stocking
  • Hospitality and accommodation

Timeline

House keeper/Cahier (with cross-functional duties)

Stedmak Groups of Hotel
01.2024 - Current

Brand Ambassador

Nestlé
11.2023 - 11.2023

Casual On-Call Camping Chef

Jaza Naivasha Resort
06.2023 - 06.2023

Casual Food Service

Lake Naivasha Resort
06.2023 - 06.2023

Chef (Outdoor Catering)

Great Rift Valley Golf
03.2023 - 05.2023

Industrial Training

Peppercorn Resort
11.2022 - 02.2023

Industrial Training

Dove Nest Lodge
11.2022 - 02.2023

K.C.S.E (D-)

Starehe Secondary Education

Hospitality

Naivasha Youth Empowerment Institute

References

Sophia Omosa

General Manager,  Stedmak Groups of Hotel

0721341359 

Millicent Ochieng

Housekeeping Manager,Stedmak Groups of Hotel

0711659424

Jackson  Muturi

Supervisor, Dove Nest Lodge 

+254743707855

ESTHER NYAMBURA