Summary
Overview
Work History
Education
Skills
Skills And Competence
Timeline
Generic

ESTHER NYANGARA MASAKI

FINANCE
NAIROBI

Summary

A highly analytical and detail-oriented finance professional with over 10 years of experience in Policy development and implementation, financial analysis, Operations, Credit analysis, Recoveries, Human Resource, budgeting, and investment strategies. Seeking to leverage expertise in Operations, financial, risk management, and strategic planning to contribute to the success of a dynamic organization. Passionate about optimizing financial performance, ensuring compliance, and driving long-term growth while continuously developing technical and leadership skills in a fast-paced finance environment. Passionate in providing financial management solutions to small and medium enterprises to enable them achieve their desired objective and growth while adhering to the set regulatory framework.

Dedicated and result oriented individual with expertise in Recoveries, Credit Managements, Operations, Real Estate and accounting. With over 15 years working experience in financial sector. With a passion in providing sound financial management practices and solutions to ensure that small medium enterprises achieve their desired goals and objectives. I hold a master’s degree program in Business Administration with a major in Finance and Bachelor’s Degree in Banking and Finance. I am also an open minded individual with ability to work with QuickBooks, Sage, EPR systems such as Navision and Fine Extreme. An excellent communicator, Educator and expertise in human resource skills.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

14
14
years of professional experience
14
14
years of post-secondary education

Work History

GROUP RECOVERIES MANAGER

KMA REGULATED NON WDT SACCO LTD
NAIROBI, KENYA
07.2017 - Current
  • Participating in recruitment and retaining of high performing team to enhance achievement of organizational goals.
  • Development and Implementation of Credit & Recoveries Policy Policies.
  • Enhance proper Lending and professional efficiency.
  • Handling Customer complains as per customer service charter.
  • Ensure compliance with government regulations, laws and service level agreements.
  • Ensure good working relationship with all customers and suppliers.
  • Ensure prompt appraisal, disbursement and recovery of delinquent loans.
  • Coming up with new ideas /innovations within the organization.
  • Preparation of management reports on monthly basis.
  • Bank agency.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

HEAD OF OPERATIONS

KMA REGULATED NON WDT SACCO LTD
07.2016 - 06.2017
  • Overseeing the day to day operations of the organization.
  • Development and Implementation of credit policies.
  • Enhancing proper Allocation of financial resources and human resource within the organization.
  • Enhance proper Lending and professional efficiency.
  • Handling Customer complains as per customer service charter.
  • Ensure compliance with government regulations, laws and service level agreements.
  • Coming up with new ideas /innovations within the organization.
  • Preparation of management reports on monthly basis.
  • Bank agency.
  • Custodian of member account details.
  • Ensure prompt and efficient update of client transaction.
  • Playing a significant role in implementation of organizational strategic plans, including an initiative that is geared toward operational excellence.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Managed crisis situations effectively by developing response plans in advance.
  • Managed vendor relationships, negotiating contracts for maximum value and efficiency.
  • Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
  • Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
  • Conducted comprehensive market analysis to inform strategic planning and decision-making processes.
  • Developed and maintained robust business continuity plans, ensuring operational resilience in face of unforeseen challenges.
  • Achieved significant cost reductions by renegotiating supplier contracts and optimizing inventory management practices.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

ACCOUNTS ASSISTANT

KMA SACCO
Nairobi, KENYA
01.2011 - 12.2016
  • Posting of all payments and receipts in the accounting system.
  • Payment preparation, cheques writing and handling banking issues i.e. deposits and withdrawals; receiving and receipting of cheques.
  • Assist in accounts closure at the end of the financial year.
  • Assist in preparation of financial statements and books of accounts.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Inspected account books and recorded transactions.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Organized data into multiple spreadsheets to streamline data.
  • Streamlined invoice processing for improved efficiency and timely payments to vendors.
  • Improved cash flow management by monitoring accounts receivable and following up on overdue invoices.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Communicated regularly with customers regarding account questions and issues.
  • Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
  • Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
  • Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
  • Facilitated smooth audits by maintaining accurate records and providing prompt responses to auditor requests.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Assisted in the preparation of accurate financial reports for senior management decision making.
  • Input financial data and produced reports using [Software].
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Entered figures using 10-key calculator to compute data quickly.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Presented audit findings to accounting manager after reviewing results and paperwork.

Education

MBA - Finance option

Africa Nazarene University
NAIROBI, KENYA
01.2013 - 01.2020

Bachelor of Science - Banking and Finance Option

University of Pune
PUNE, INDIA
01.2004 - 01.2008

High School Diploma -

St. Monica’s Girls High School
TRANS-NZOIA - KENYA
01.1998 - 01.2001

Skills

Leadership skills

Budgets and forecasts

Financial systems and controls

undefined

Skills And Competence

  • Leadership skills: Skilled in managing a group of people.
  • Budgets and forecasts: Skilled in the preparation of annual detailed financial plan of the organization and periodic evaluations of future trends and conditions that are likely to affect the financial position of the company with respect to its operations.
  • Financial systems and controls: Skilled in identifying areas that need to be computerized or enhanced to improve overall efficiency and remove duplication of roles and transactions.
  • Organization and Marketing skills: excellent in provision of solutions to ensure organization achieves its marketing strategies and establish good relations with clients. Excellent documentation, time management skills-ability to pay attention to detail and report accurately.
  • Computer Systems: Working Knowledge of I-TAX, Quick Books, Sage Pastel and basic computer applications.
  • Integrity: Honest, encourages openness and transparency, builds trust and confidence.

Timeline

GROUP RECOVERIES MANAGER

KMA REGULATED NON WDT SACCO LTD
07.2017 - Current

HEAD OF OPERATIONS

KMA REGULATED NON WDT SACCO LTD
07.2016 - 06.2017

MBA - Finance option

Africa Nazarene University
01.2013 - 01.2020

ACCOUNTS ASSISTANT

KMA SACCO
01.2011 - 12.2016

Bachelor of Science - Banking and Finance Option

University of Pune
01.2004 - 01.2008

High School Diploma -

St. Monica’s Girls High School
01.1998 - 01.2001

Similar Profiles

CREATE PROFILE
ESTHER NYANGARA MASAKIFINANCE