ESTHER NJUGUNA
Summary
Responsible individual with proven housekeeping experience across several hotels and resorts. Seeks to bring reliable and well-developed Room Attendant skills to established organisation.
Overview
5
5
years of professional experience
Work history
Housekeeping Attendant
Serena Hotel
, Nairobi District
02.2022 - 04.2022
- Logged activities on assignment sheet to accurately monitor activities and inform workflow procedures.
- Proactively took initiative to personalise experience for guests through and
- Trained new room attendants on company policies and cleaning procedures.
- Correctly utilised PPE to comply with social distancing regulations at all times.
- Cleared and organised Back of House areas to minimise accident risks.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Delivered extra linen and toiletries to meet guest needs.
Housekeeping Attendant
Tigoni Golf Club
, Kiambu District
01.2019 - 08.2021
- Cleaned assigned guestrooms to exceptionally high standard.
- Performed duties with maximum discretion and confidentiality in order to ensure guest privacy.
- Turned down rooms more quickly than company average, increasing capacity by
- Achieved customer satisfaction rating of by anticipating guests' needs and planned accordingly to ensure smooth, tailored service.
- Expertly operated cleaning equipment to fulfil time targets.
- Hoovered and dusted reception areas and walkways.
- Stripped and remade beds, placing soiled linen in appropriate area.
- Delivered outstanding service to boost customer retention and referrals.
Housekeeping Attendant
Brackenhurst
, Kiambu District
01.2017 - 11.2019
- Cleaned assigned guestrooms to exceptionally high standard.
- Performed duties with maximum discretion and confidentiality in order to ensure guest privacy.
- Turned down rooms more quickly than company average, increasing capacity by .
- Achieved customer satisfaction rating of by anticipating guests' needs and planned accordingly to ensure smooth, tailored service.
- Promptly attended to guest calls, requests and complaints following company policies and procedures.
- Reduced lost property on site by by improving lost and found procedures.
- Reported maintenance issues on time
- Appropriately handled and stored chemicals.
- Delivered extra linen and toiletries to meet guest needs.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Replenished consumables and refreshments to enhance guest comfort.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
Education
Certificate of Higher Education - Food, Beverage & Hospitality Management
Kenya Institute of Sience and Tecnology
Kenya /2010 - /2012
High School Diploma -
Tiekunu Secondary School
Kenya /2003 - /2006
Primary Certificate -
Githungucu Primary School
Kenya /1993 - /2006
Skills
- Complaint handling
- Rotation cleaning
- Tailored customer service
- Stock replenishment
- Lost and found management
- Housekeeping
- Lost and found procedures
- Team oversight
- Guest relations
Languages
English
Fluent
Swahili
Fluent
Arabic
Elementary
Timeline
Housekeeping Attendant
Serena Hotel
02.2022 - 04.2022
Housekeeping Attendant
Tigoni Golf Club
01.2019 - 08.2021
Housekeeping Attendant
Brackenhurst
01.2017 - 11.2019
Certificate of Higher Education - Food, Beverage & Hospitality Management
Kenya Institute of Sience and Tecnology
/2010 - /2012
High School Diploma -
Tiekunu Secondary School
/2003 - /2006
Primary Certificate -
Githungucu Primary School
/1993 - /2006
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