ESTHER NJOKI MICHUKI
Human Resource Professional, IHRM Member
Nairobi
Summary
Human Resource Professional with strong background in talent acquisition, skilled in sourcing, interviewing, and onboarding top-tier candidates. Known for fostering collaborative team environments and adapting quickly to changing recruitment needs. Demonstrates expertise in candidate assessment, relationship building, and strategic hiring processes, consistently driving successful outcomes. Reliable and results-focused, delivering high standards in every aspect of recruitment.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Talent Acquisition Specialist
ALFA Systems
01.2024 - Current
- Oversee the full-cycle recruitment process from job posting to final selection, ensuring efficiency and alignment with company hiring needs
- Develop and implement innovative sourcing strategies to attract top-tier candidates for a variety of roles within the organization
- Conduct detailed screenings and interviews to assess candidate qualifications, experience, and cultural fit
- Collaborate with department heads to understand hiring requirements, provide guidance on job descriptions, and recommend best hiring practices
- Utilize ZOHO CRM to track and manage candidate data, maintain recruitment records, and ensure a seamless onboarding process
- Created and implemented pre-employment assessments to evaluate candidates' technical skills, problem-solving abilities, and role suitability, ensuring the best talent is acquired
- Conducted orientations for new hires, introducing them to company policies, culture, and job expectations to enhance engagement and retention
- Monitor and analyze recruitment metrics to identify trends and improve hiring strategies, reducing time-to-hire and improving candidate experience
Call Operator
Sakivi Systems
01.2023 - 01.2024
- Managed a high volume of inbound calls, ensuring prompt and efficient assistance to healthcare professionals
- Made outbound calls only when necessary to follow up on urgent requests
- Assisted doctors in hospitals by quickly connecting them with qualified interpreters, facilitating effective communication between medical staff and patients from diverse linguistic backgrounds
- Maintained accurate and detailed records of all interactions, ensuring seamless documentation of interpreter requests and resolutions for future reference
- Effectively handled urgent and time-sensitive calls, prioritizing critical cases to ensure patients received the necessary care without delays
- Utilized active listening and problem-solving skills to address inquiries and resolve communication challenges in high-pressure medical environments
Mover & Team Lead / Sales & Customer Service Executive
Nellions Moving and Relocations
01.2018 - 01.2019
- Led moving teams to ensure smooth relocation services for clients
- Managed customer interactions, providing tailored solutions for moving and storage needs
- Assisted in sales and marketing efforts to drive business growth and customer acquisition
- Managed the company’s main email address and telephone line, ensuring prompt responses to customer inquiries and efficient communication with clients
- Ensured customer satisfaction by handling inquiries, resolving complaints, and providing excellent service throughout the moving process
- Trained and supervised junior movers, ensuring efficient teamwork and adherence to safety protocols
Education
Bachelor of Science - Pure and Applied Chemistry
South Eastern Kenya University
01.2013 - 01.2016
Kenya Certificate of Secondary Education - undefined
Kerugoya Girls High School
01.2008 - 01.2011
Higher Diploma - Human Resource Management
College of Human Resource Management
01.2024 - 01.2025
Skills
Screening resumes
Candidate sourcing
Applicant tracking systems
Job posting optimization
Salary and benefits negotiations
Onboarding processes & Support
Global recruitment
Work authorizations
Recruitment planning and reporting
Interviewing techniques
Human resources support
Hobbies
Swimming, Hiking, Listening to music
Timeline
Talent Acquisition Specialist
ALFA Systems
01.2024 - Current
Higher Diploma - Human Resource Management
College of Human Resource Management
01.2024 - 01.2025
Call Operator
Sakivi Systems
01.2023 - 01.2024
Mover & Team Lead / Sales & Customer Service Executive
Nellions Moving and Relocations
01.2018 - 01.2019
Bachelor of Science - Pure and Applied Chemistry
South Eastern Kenya University
01.2013 - 01.2016
Kenya Certificate of Secondary Education - undefined
Kerugoya Girls High School
01.2008 - 01.2011
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