Summary
Overview
Work History
Education
Skills
Timeline
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Esther Wanjiru Muniu.

Esther Wanjiru Muniu.

Front Office Specialist.
Nairobi

Summary

Highly skilled communicator adept at building relationships and leveraging feedback. With a proactive mindset and passion for growth, bringing innovative approaches to make a positive impact. Have excelled in roles prioritizing effective communication and continuous improvement, driving success through collaboration and forward-thinking strategies.

Overview

6
6
years of professional experience

Work History

Admin Assistant

Centum Investment Company.
01.2024 - 04.2025
  • Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
  • Managed confidential information with discretion, upholding data protection standards.
  • Provided support to human resources, assisting with recruitment processes and maintaining employee records.
  • Prepared and edited correspondence, reports, and presentations to support executive communication.
  • Scheduled and prepared for board meetings, including preparing agendas and taking minutes.

Assistant Admin.

Digital Focus Communication.
09.2022 - 12.2023
  • Handled photocopying documents, updating files and faxing communications for staff.
  • Manage the company's filing system
  • Manage the staff's daily attendance excel sheet and record all leaves
  • Trained and mentored interns during their orientation, providing guidance on company policies and procedures.
  • Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
  • Managed confidential information with discretion, upholding data protection standards.
  • Provided support to human resources, assisting with recruitment processes and maintaining employee records.
  • Organized fair access to office facilities, resources and supplies.
  • Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
  • Prepared and edited correspondence, reports, and presentations to support executive communication.
  • Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
  • Communicated ideas clearly across multiple channels to assist staff.
  • Proofread documents and correspondence to ensure accuracy and professionalism in external communications.

Front Desk Receptionist

Coca Cola
08.2021 - 08.2022
  • Provided excellent customer care, addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Managed records of new and sold stock, maintaining accurate documentation and facilitating efficient tracking and retrieval of information.
  • Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
  • Maintained a tidy reception area, ensuring a welcoming environment for all guests.
  • Managed inventory of front desk supplies and placed orders to avoid shortages.
  • Used Microsoft Office to track information, update records and write correspondence.

Communications Specialist

Telkom Kenya.
04.2021 - 07.2021
  • Managed and maintained various social media platforms like Facebook, Instagram, Twitter, and LinkedIn.
  • Developed and implemented social media strategies to enhance brand visibility, engage the target audience, and drive traffic and conversions.
  • Created and implemented effective advertising campaigns across various channels, including social media platforms, print media, and digital advertising.
  • Crafted compelling press releases, newsletters, and content for social media platforms, engaging target audiences effectively.
  • Tracked data on company image and adjusted strategies to improve results.
  • Worked with media and helped produce posters and brochures to promote, market and advertise forthcoming events.
  • Used exceptional communication and marketing skills to build positive, productive relationships with press and media outlets.

Journalism Intern

Digital Focus Communication
01.2021 - 05.2021
  • Showcased proficiency in photography, capturing high-quality images for various purposes, such as events, portraits, landscapes, or product photography.
  • Provided administrative support to ensure efficient operations within the organization.
  • Supported technicians in various technical tasks, troubleshooting equipment, and performing routine maintenance.

International Online Writer

Freelance-writers
01.2019 - 01.2020
  • Demonstrated strong writing and editing skills, creating engaging and informative articles for various publications or platforms.
  • Produced comprehensive and concise notes, highlighting important details and key points.
  • Utilized active listening skills to capture and summarize key information from audio recordings or meetings.
  • Assisted clients by drafting professional and effective emails on their behalf.
  • Ensured clear and concise communication, adhering to the client's voice and tone.
  • Managed email correspondence, organized folders, and prioritized incoming messages.
  • Demonstrated professionalism and discretion in handling sensitive or confidential information.

Education

Broadcast Journalism

Technical University of Mombasa
Mombasa
07-2021

Skills

Organizational skills

Timeline

Admin Assistant

Centum Investment Company.
01.2024 - 04.2025

Assistant Admin.

Digital Focus Communication.
09.2022 - 12.2023

Front Desk Receptionist

Coca Cola
08.2021 - 08.2022

Communications Specialist

Telkom Kenya.
04.2021 - 07.2021

Journalism Intern

Digital Focus Communication
01.2021 - 05.2021

International Online Writer

Freelance-writers
01.2019 - 01.2020

Broadcast Journalism

Technical University of Mombasa

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Esther Wanjiru Muniu.Front Office Specialist.