Esther Wanjiru Muniu.
Front Office Specialist.
Nairobi
Summary
Highly skilled communicator adept at building relationships and leveraging feedback. With a proactive mindset and passion for growth, bringing innovative approaches to make a positive impact. Have excelled in roles prioritizing effective communication and continuous improvement, driving success through collaboration and forward-thinking strategies.
Overview
6
6
years of professional experience
Work History
Admin Assistant
Centum Investment Company.
01.2024 - 04.2025
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Managed confidential information with discretion, upholding data protection standards.
- Provided support to human resources, assisting with recruitment processes and maintaining employee records.
- Prepared and edited correspondence, reports, and presentations to support executive communication.
- Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
Assistant Admin.
Digital Focus Communication.
09.2022 - 12.2023
- Handled photocopying documents, updating files and faxing communications for staff.
- Manage the company's filing system
- Manage the staff's daily attendance excel sheet and record all leaves
- Trained and mentored interns during their orientation, providing guidance on company policies and procedures.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Managed confidential information with discretion, upholding data protection standards.
- Provided support to human resources, assisting with recruitment processes and maintaining employee records.
- Organized fair access to office facilities, resources and supplies.
- Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
- Prepared and edited correspondence, reports, and presentations to support executive communication.
- Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
- Communicated ideas clearly across multiple channels to assist staff.
- Proofread documents and correspondence to ensure accuracy and professionalism in external communications.
Front Desk Receptionist
Coca Cola
08.2021 - 08.2022
- Provided excellent customer care, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Managed records of new and sold stock, maintaining accurate documentation and facilitating efficient tracking and retrieval of information.
- Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
- Maintained a tidy reception area, ensuring a welcoming environment for all guests.
- Managed inventory of front desk supplies and placed orders to avoid shortages.
- Used Microsoft Office to track information, update records and write correspondence.
Communications Specialist
Telkom Kenya.
04.2021 - 07.2021
- Managed and maintained various social media platforms like Facebook, Instagram, Twitter, and LinkedIn.
- Developed and implemented social media strategies to enhance brand visibility, engage the target audience, and drive traffic and conversions.
- Created and implemented effective advertising campaigns across various channels, including social media platforms, print media, and digital advertising.
- Crafted compelling press releases, newsletters, and content for social media platforms, engaging target audiences effectively.
- Tracked data on company image and adjusted strategies to improve results.
- Worked with media and helped produce posters and brochures to promote, market and advertise forthcoming events.
- Used exceptional communication and marketing skills to build positive, productive relationships with press and media outlets.
Journalism Intern
Digital Focus Communication
01.2021 - 05.2021
- Showcased proficiency in photography, capturing high-quality images for various purposes, such as events, portraits, landscapes, or product photography.
- Provided administrative support to ensure efficient operations within the organization.
- Supported technicians in various technical tasks, troubleshooting equipment, and performing routine maintenance.
International Online Writer
Freelance-writers
01.2019 - 01.2020
- Demonstrated strong writing and editing skills, creating engaging and informative articles for various publications or platforms.
- Produced comprehensive and concise notes, highlighting important details and key points.
- Utilized active listening skills to capture and summarize key information from audio recordings or meetings.
- Assisted clients by drafting professional and effective emails on their behalf.
- Ensured clear and concise communication, adhering to the client's voice and tone.
- Managed email correspondence, organized folders, and prioritized incoming messages.
- Demonstrated professionalism and discretion in handling sensitive or confidential information.
Education
Broadcast Journalism
Technical University of Mombasa
Mombasa07-2021
Skills
Organizational skills
Customer/Client relations
Administrative support
Office management
Project Management
Verbal and written communication
Visual design
Timeline
Admin Assistant
Centum Investment Company.
01.2024 - 04.2025
Assistant Admin.
Digital Focus Communication.
09.2022 - 12.2023
Front Desk Receptionist
Coca Cola
08.2021 - 08.2022
Communications Specialist
Telkom Kenya.
04.2021 - 07.2021
Journalism Intern
Digital Focus Communication
01.2021 - 05.2021
International Online Writer
Freelance-writers
01.2019 - 01.2020
Broadcast Journalism
Technical University of Mombasa