Esther MUGENDI
Care Assistant
Nairobi,Kenya
Summary
Diligent and empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in palliative an in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
12
12
years of professional experience
24
24
years of post-secondary education
1
1
Certification
Work History
Care Assistant
Hansen home for the Elderly
Nairobi, Kenya
01.2022 - Current
- Ran errands for patients, did shopping and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and assisted residents through individual service plans.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Shopped for groceries regularly in order to keep house stocked with necessities.
Customer Service Executive
Eyewatch Protection Services
Nairobi, Kenya
06.2008 - 01.2020
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
Bachelor of Arts - Leadership And Management
St. Pauls Univervisty
Nairobi 03.2013 - 10.2017
Diploma in Business Management - Business Management
The University Of Nairobi
Nairobi 05.2003 - 11.2022
Palliative Care Nursing
Hospice Kenya
Nairobi 01.2002 - 02.2002
Trauma Healing
BSK - Bridgeworld
Nairobi 05.2021 - 06.2021
Skills
Progress documentation
Community integration
Meal planning and preparation
Medication Administration
Medical Records Management
Clinical quality program standards
Patient care
Patient Assessments
Verbal and written communication skills
Customer Relationship Management
First Aid/CPR
Critical Thinking
Core Communication Skills
Certification
PCW - Personal Care Worker
Building Mental Health Resilience: Bitesize Learning, Basic Life Support, Catheter care, Boundaries.
These are E-learning Modules from Florence Academy UK.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Care Assistant
Hansen home for the Elderly
01.2022 - Current
Trauma Healing
BSK - Bridgeworld
05.2021 - 06.2021
Bachelor of Arts - Leadership And Management
St. Pauls Univervisty
03.2013 - 10.2017
Customer Service Executive
Eyewatch Protection Services
06.2008 - 01.2020
Diploma in Business Management - Business Management
The University Of Nairobi
05.2003 - 11.2022
Palliative Care Nursing
Hospice Kenya
01.2002 - 02.2002