Esther Mbira
Executive Virtual Assistant
Nairobi,Kenya
Summary
Highly motivated Personal Assistant with one year of experience, eager to transition into a Virtual Assistant role. Skilled in managing schedules, coordinating travel, and handling communications with efficiency and precision. Known for a proactive approach and strong organizational skills, ensuring seamless daily operations. Passionate about leveraging my PA expertise in a virtual setting to provide top-notch remote support. Ready to embrace new challenges and deliver exceptional service in the VA field.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Personal Assistant
Nick Kaimenyi
Nairobi, Nairobi Province
01.2023 - Current
- Attend meetings, took notes and tracked action items.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Answer over 10 phone calls and address customer questions and concerns to promote satisfaction and continued business.
- Provide general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Assist in preparation of presentations and reports, contributing to well-informed decision making.
- Maintain confidentiality and discretion while handling sensitive information relevant to company operations.
Waitress Supervisor
Twissy Kitchen
09.2021 - 11.2022
- Improved teamwork among 15 staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization in the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
Human Resources Intern
Kenya Airports Authority(JKIA)
09.2018 - 12.2019
- Worked with HR team to coordinate company events.
- Updated and maintained employee records to respond quickly to requests for information.
- Developed strong written and verbal communication skills.
- Answered over 50 phone calls and performed clerical duties to assist human resources department.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
Education
Diploma - Business Administration
Kiriri Women's University of Science And Technology
Nairobi, Nairobi Province, Kenya 05.2017 - 08.2019
Skills
Travel Arrangements
Advanced MS Office Suite
Calendar Management
Schedule & calendar planning
Spreadsheet Creation
Project Management
Customer Service
Spreadsheet Creation
Websites
Accomplishments
Successfully planned and executed a seamless trip to Arusha, Tanzania for my client, Nick Kaimenyi. Coordinated all travel logistics, including flights, accommodations, and itinerary, while ensuring cultural considerations were met. The trip exceeded expectations, contributing to the successful achievement of business objectives.
Languages
Swahili
Native language
English
Proficient
C2
Certification
Data Entry Training
Timeline
Virtual Assistant Training
10-2023
Personal Assistant
Nick Kaimenyi
01.2023 - Current
Data Entry Training
08-2022
Waitress Supervisor
Twissy Kitchen
09.2021 - 11.2022
Human Resources Intern
Kenya Airports Authority(JKIA)
09.2018 - 12.2019
Diploma - Business Administration
Kiriri Women's University of Science And Technology
05.2017 - 08.2019
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