ESTHER MAYAA WACHIRA
Summary
An all-rounded and multi-skilled administration, sales, and customer service professional with a strong background in front office operations and sales support. Experienced in invoicing, CRM usage, customer relations, and sales coordination. Highly organized, detail-oriented, and solutions-driven, with the ability to manage multiple responsibilities while ensuring customer satisfaction and smooth business operations.
Overview
5
5
years of professional experience
Work History
Sales Assistant
DINGLI KENYA
07.2025 - Current
- Prepare and process invoices accurately
- Remove and manage ETR records and credit notes
- Provide excellent customer service and handle client inquiries
- Use CRM systems to update and manage customer records
- Support sales activities and assist in closing sales
- Ensure timely delivery of products to customers
- Resolve client complaints promptly and professionally
- Coordinate with internal teams to ensure smooth operations
Customer Service Representative
ZILLIONS CREDIT
11.2024 - 06.2025
- Respond to customer inquiries via phone, email, chat, and face-to-face
- Resolve customer complaints promptly and professionally
- Assist customers with placing, tracking, modifying, and cancelling orders
- Prepare and issue invoices and track payments
- Provide accurate product and service information
- Maintain and update customer records in CRM systems
- Follow up with customers to ensure satisfaction
- Upsell and cross-sell products where appropriate
- Collaborate with sales, logistics, and technical teams
- Meet service quality and sales performance targets
Sales Representative
CHERRY INTERIORS
09.2023 - 11.2024
- Promote and sell phones, laptops, and electronic accessories
- Engage walk-in customers and recommend suitable solutions
- Upsell warranties, accessories, and after-sales services
- Process transactions and manage POS systems
- Follow up with clients to ensure satisfaction and repeat business
- Achieve daily, weekly, and monthly sales targets
Sales Representative
KENYA ADHESIVES PRODUCT LIMITED
05.2022 - 08.2023
- Sell organic and natural health products to retail clients and pharmacies
- Educate clients on product usage and benefits
- Develop and manage a client portfolio
- Negotiate terms and close sales deals
- Prepare sales reports and follow up on payments
Sales Representative
GYPSUM CEILING SUPPLIES KENYA
02.2021 - 04.2022
- Market residential and commercial properties
- Conduct property tours and negotiations
- Generate leads and maintain client databases
- Meet monthly sales targets
Education
Diploma - Public Relations and Advertising
The Cooperative University of Kenya
KenyaCertificate - Computer Studies
Kenya Institute of Management
KenyaKenya Certificate of Secondary Education -
Gataragwa Girls High School
KenyaSkills
- Customer Service & Client Relations
- Invoicing
- Credit Notes
- ETR Removal
- CRM Systems
- Record Management
- Sales Support
- Lead Generation
- Complaint Resolution
- Product & Service Knowledge
- Time Management
- Organization
- Communication
- Team Collaboration
Hobbies and Interests
- Traveling
- Reading novels
- Singing
- Socializing
References
- Evans Oswago, Dingli Kenya, Sales Manager, 0111 402 437
- Mr. John Mugo, Zillions Credit, Head of Sales and Marketing, +254 717 474 644
- Susan Nabwire, Gypsum Ceiling Supplies Kenya, Quality Analyst, +254 723 047 657
- Madam Elizabeth Diramo, Kenya Adhesives Product Limited, Support Manager, +254 720 437 630
Career Profile Summary
An all-rounded and multi-skilled administration, sales, and customer service professional with a strong background in front office operations and sales support. Experienced in invoicing, CRM usage, customer relations, and sales coordination. Highly organized, detail-oriented, and solutions-driven, with the ability to manage multiple responsibilities while ensuring customer satisfaction and smooth business operations.
Languages
English
Proficient (C2)
C2
Swahili
Proficient (C2)
C2
Timeline
Sales Assistant
DINGLI KENYA
07.2025 - Current
Customer Service Representative
ZILLIONS CREDIT
11.2024 - 06.2025
Sales Representative
CHERRY INTERIORS
09.2023 - 11.2024
Sales Representative
KENYA ADHESIVES PRODUCT LIMITED
05.2022 - 08.2023
Sales Representative
GYPSUM CEILING SUPPLIES KENYA
02.2021 - 04.2022
Diploma - Public Relations and Advertising
The Cooperative University of Kenya
Certificate - Computer Studies
Kenya Institute of Management
Kenya Certificate of Secondary Education -
Gataragwa Girls High School